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Cart Not Caching Item but working in -incognito mode or first time on new device

This topic has 8 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

Komi

Participant

December 21, 2023 at 06:15

Hi, When I access my website in in-cognito mode or for the first time in on a device the cart will work fine but any device that goes to it and revisits the site the next day or so the cart will not cache the items… I am completely baffled by this as I can’t figure out what it is the cookies or what. My site is very barebone and is just running the XStore theme with base woo commerce plugins.

Another thing I noted was the patcher for XStore has 3 new patch fixes and I apply them but they seem to come back and I have to re-apply the patch.

Please, contact administrator
for this information.

#377302 Copied Theme version: .9.2.5 WooCommerce version: Version 8.4

7 Answers

Rose Tyler

Support staff

December 21, 2023 at 14:24

Hello, Komi,

Thank you for reaching out to us with your concerns.

We kindly request that you enable the “Always Load ‘Wc-Cart-Fragments’” feature, which can be found under Theme Options > Speed Optimization. Please proceed with this action and observe the functionality thereafter.

We would be grateful if you could inform us of the outcome following this adjustment.

Kind Regards,
8theme team

#377372 Copied

Komi

Participant

December 21, 2023 at 16:24

Hi, I have enabled the Always Load Woo Fragments as requested and cleared woo cache from xstore panel. Unfortunately no change

#377394 Copied

Rose Tyler

Support staff

December 21, 2023 at 16:42

Hello, Komi,

We kindly request that you capture a video demonstrating the issue at hand. Once recorded, please upload the video to a file-sharing service and share the link with us.

Additionally, we would appreciate it if you could grant us temporary access to your WordPress admin panel. This will enable us to review your settings and assist you more effectively.

Kind Regards,
8theme team

#377396 Copied

Komi

Participant

December 21, 2023 at 16:57

https://streamable.com/joy9wc

As requested a video displaying the issue when not in-cognito mode just normal browsing no matter device

Please contact administrator
for this information.

#377400 Copied

Rose Tyler

Support staff

December 21, 2023 at 18:08

Hello, Komi,

We have carefully followed the procedures outlined in your video and upon replication, we found that the process operates correctly without encountering the issue you mentioned.

Upon review, we noticed that you are utilizing a CDN, as evidenced by this screenshot: https://prnt.sc/e5D7VYw56ClC. We kindly request that you temporarily deactivate the CDN caching and then proceed to verify the functionality of the cart. We would greatly appreciate it if you could inform us of the outcome following this adjustment.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

#377404 Copied

Komi

Participant

December 21, 2023 at 18:24

I will test with my host but why would in-cognito work fine but not normal, and why does it work if I clear my cookies and cache and try for the first.

#377405 Copied

Rose Tyler

Support staff

December 22, 2023 at 10:34

Hello, Komi,

Thank you for your swift reply.

Based on the details you provided, it appears that the issue may be related to caching. We suggest that clearing the CDN cache or adjusting its settings could potentially resolve the problem.
Additionally, as we previously noted, the issue does not manifest for us in standard browser windows (Chrome), which leads us to believe that there may be a specific setting or an additional extension in your browser that is contributing to the problem. We recommend testing the issue across various browsers and ensuring that they are all up to date.

Kind Regards,
8theme team

#377448 Copied
Tagged: cart not caching, fix caching issues, incognito mode, new device, online store solutions, woocommerce themes, wordpress
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