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Cart not displaying properly after optimisation

This topic has 6 replies, 2 voices, and was last updated 9 months ago ago by Tony Rodriguez

Charlie

Participant

March 25, 2024 at 09:08

I was running through the optimisations on the theme and didnt really take note, but as soon as I was testing the cart I noticed that its not displaying properly. You’ll see in the image attached

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#388438 Copied Theme version: 9.3

5 Answers

Tony Rodriguez

Support staff

March 25, 2024 at 09:38

Hello, @Charlie,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#388444 Copied

Charlie

Participant

March 25, 2024 at 10:01

Created the account, let me know if this is ok

Please contact administrator
for this information.

#388445 Copied

Tony Rodriguez

Support staff

March 25, 2024 at 12:01

Hello, @Charlie,

We are writing to inform you that the wp-admin credentials you have provided us with are unfortunately not functioning correctly. In order to proceed with our support services and thoroughly examine your settings, we kindly request that you provide us with valid and working wp-admin login details.

Your prompt attention to this matter will enable us to assist you more efficiently. Please ensure that the credentials you share are accurate to avoid any further delays in resolving your issue.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Support Team

Please contact administrator
for this information.

#388493 Copied

Charlie

Participant

March 26, 2024 at 01:02

Try now should be good to go

#388597 Copied

Tony Rodriguez

Support staff

March 26, 2024 at 06:53

Hello, @Charlie,

Thank you for your response.

To address your concern, we kindly ask that you follow the steps outlined below:

1. Go to “XStore” and select “Theme Options”.
2. Proceed to “Header Builder” and click on “Cart”.
3. Locate “Item Background (Hover) Color” and continue to “MINI-CART DROPDOWN”.
4. Choose “WCAG Color” and adjust it according to your preferences.
5. Once completed, please ensure to publish the changes.

For your convenience, we have included a reference image in private content area to guide you through the process.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#388607 Copied
Tagged: cart display issues, optimisation problems, woocommerce cart repair, woocommerce themes fix, wordpress themes, wordpress troubleshooting
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