Return to previous page

Cart Not Updating - by ryanjohnsonnc - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 10 years ago ago by Eva Kemp

ryanjohnsonnc

Participant

November 4, 2014 at 16:07

I am running version 1.4 of your theme and version 2.2.8 of WooCommerce. When I am not logged in, I am fully able to add items to my cart from the shop or product pages however whenever I go to the cart page it says that my cart is empty.

I do not experience the issue at all when I am logged in.

Help a brother out?

Url to the dev site in the private content

Please, contact administrator
for this information.

#23103 Copied

13 Answers

Robert Hall

Support staff

November 4, 2014 at 16:19

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#23105 Copied

ryanjohnsonnc

Participant

November 4, 2014 at 16:25

Here you go.

Please, contact administrator
for this information.

#23110 Copied

Robert Hall

Support staff

November 4, 2014 at 17:24

Hello,

Sorry, but your credentials isn’t correct. Please provide as well.

Regards,
Robert Hall.

#23126 Copied

ryanjohnsonnc

Participant

November 4, 2014 at 17:31

I just checked both sets of credentials. Neither is incorrect. I will include them again for continuity.

Please, contact administrator
for this information.

#23129 Copied

Eva Kemp

Support staff

November 4, 2014 at 18:22

Hello,

Sorry, but we are unable to connect via FTP with the credentials you provided.
There is an error:
Error: Cannot establish FTP connection to an SFTP server. Please select proper protocol.
Error: Critical error
Error: Could not connect to server

Please check the login details.

Thank you.
Regards,
Eva Kemp.

#23149 Copied

ryanjohnsonnc

Participant

November 4, 2014 at 22:22

These are the settings right out of my FTP Client that I have been using to connect to the site as recently as an hour ago.

Please, contact administrator
for this information.

#23200 Copied

Eva Kemp

Support staff

November 5, 2014 at 12:00

Hello,

Sorry, but we are unable to connect to your FTP account.
What FTP client are you using?
Could you please show us a screenshot with the settings in Private Content?

Thank you.
Regards,
Eva Kemp.

#23274 Copied

ryanjohnsonnc

Participant

November 5, 2014 at 15:36

I have attached the FTP settings from Pantheon as well as my client, Coda2.

Thanks

Please, contact administrator
for this information.

#23314 Copied

ryanjohnsonnc

Participant

November 5, 2014 at 21:24

Any news on this front? I have to show this site to the client soon.

#23396 Copied

Eva Kemp

Support staff

November 6, 2014 at 00:32

Hello,

Please specify if you made any changes in the theme files. Perhaps it has caused the current issue with the Cart page.

Thank you.
Regards,
Eva Kemp.

#23417 Copied

ryanjohnsonnc

Participant

November 6, 2014 at 15:58

I didn’t change anything in the theme files except for css styles. I also added a custom template for a couple of pages, but I never touch the woo commerce templates.

#23521 Copied

bryantaa

Participant

November 10, 2014 at 20:33

I am having the same issue and I haven’t updated any woocommerce or theme files.

Whenever a guest adds an item to heir cart and tries to checkout, the cart is empty.

I also have a message in the backend that states “Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

I’ve updated WooCommerce on multiple occasions, but this message still remains and I suspect it is the reason why guests cannot checkout.

Please fix. I am losing customers as we speak.

#23984 Copied

Eva Kemp

Support staff

November 11, 2014 at 17:17

Hello @bryantaa,

That message won’t affect your site work. Please don’t worry.
Concerning the cart issue please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.

Regards,
Eva Kemp.

#24113 Copied
Viewing 14 results - 1 through 14 (of 14 total)