Return to previous page

Cart not working in mobile view - by voddie

This topic has 8 replies, 2 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

voddie

Participant

June 13, 2019 at 14:47

Hi

I have updated Legenda to 4.0 and installed the required plugins.
Im also using the latest versions of WP and WooCommerce.

Everything appears okay but the problem I have encountered is with purchasing via mobile. I have tried several mobile emulators

I can add items to the cart ( appears under cart in header) but then disappears and reverts back to £0.00

It states that the item has been added to cart, but if you go to checkout or cart, it is empty

I can add items to the cart successfully and proceed to checkout using my latop

Could you please assist

Andy

#215560 Copied Theme version: 4.0 WooCommerce version: 3.6.4

7 Answers

Olga Barlow

Support staff

June 13, 2019 at 15:26

Hello,

We have checked your site and don’t see described issue http://prntscr.com/o1em98
Have you sorted out?

Regards

#215566 Copied

voddie

Participant

June 13, 2019 at 15:46

Hi

It seems I can add to cart and view cart now in mobiles
Not sure what has changed since contacting you.
If (when on mobile) you go from cart to checkout I get the following
**************
This content can’t be shown in a frame
There is supposed to be some content here, but the publisher doesn’t allow it to be displayed in a frame. This is to help protect the security of any information you might enter into this site.
***************
Any ideas?

#215569 Copied

Olga Barlow

Support staff

June 13, 2019 at 16:08

Hello,

Could you provide screeshot for better understanding? I don’t face any message https://gyazo.com/fb5a2eaa69c39098f5504ae7c7a3f295

Regards

#215572 Copied

voddie

Participant

June 13, 2019 at 17:22

Hi

It happens when you continue to checkout, that’s when the message appears.

Could you try going thro to checkout please

#215583 Copied

Olga Barlow

Support staff

June 13, 2019 at 17:32

Hello,

I was redirected to Paypal without any strange messages.

Regards

#215585 Copied

voddie

Participant

June 13, 2019 at 17:37

Are you using an mobile emulator or a mobile phone?

Feedback from lots of clients who cannot access site says it just shows the loading graphic but never loads the page

#215586 Copied

Olga Barlow

Support staff

June 14, 2019 at 08:45

Hello,

I’m using the Android mobile phone. Did you face the problem and can provide me with the screenshot or you only get the report from your clients and did not see it by yourself?

Regards

#215606 Copied
Viewing 8 results - 1 through 8 (of 8 total)