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Cart page is not showing two column please check

This topic has 7 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Tony Rodriguez

JiPanditJI

Participant

November 15, 2024 at 18:47

cart page is not showing two column please check
see the screenshot

Files is visible for topic creator and
support staff only.

#423717 Copied Theme version: 9.4.4

6 Answers

Tony Rodriguez

Support staff

November 16, 2024 at 06:04

Hello, @JiPanditJI,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
8Theme’s Team

#423744 Copied

JiPanditJI

Participant

November 16, 2024 at 06:29

I have already given the access to you to debug. And I am crying like anything but you people are not supporting. You have my credentials already.

Please resolve at the earliest

#423746 Copied

Tony Rodriguez

Support staff

November 16, 2024 at 06:58

Hello, @JiPanditJI,

Thank you for your response.

We are pleased to inform you that the issue on your website has been resolved. Kindly clear your browser cache and revisit your site to verify the changes. For your reference, we have provided an image in the private content area.

To address the issue, we have deactivated all third-party plugins on your website, which has successfully resolved the problem. You may now reactivate the plugins one by one to identify the specific plugin causing the issue. Should you require further assistance, we recommend reaching out to the respective plugin author or support team.

We hope this solution meets your expectations.

Best regards,
8Theme Support Team

Please contact administrator
for this information.

#423747 Copied

JiPanditJI

Participant

November 16, 2024 at 07:22

Please note we are able to see the cart page with two column in admin page but not in the live environment. Please check again in incognito mode and confirm

#423750 Copied

JiPanditJI

Participant

November 16, 2024 at 07:33

Also when we are trying to edit the cart page through elementor, the page is distorted, see the screenshot

#423751 Copied

Tony Rodriguez

Support staff

November 16, 2024 at 09:22

Hello, @JiPanditJI,

1/ We have thoroughly reviewed your website in both incognito and live modes and did not encounter any issues. For your reference, we have attached relevant images in the private content area.

It appears that the issue may be related to caching on your end. We kindly suggest temporarily disabling the server cache on your website and clearing your browser cache before checking again.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

We hope this resolves the issue.

2/ We kindly request that you provide a screenshot or video of the issue you are experiencing, so that we can review it and assist you more effectively.

Thank you for your cooperation.

Best regards,
8Theme Team

Please contact administrator
for this information.

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