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Cart problem - by amrswira - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

amrswira

Participant

February 12, 2019 at 22:10

I have two issues on my website
First: when I try to add a product to the cart it adds the first product, but when I try to add the second product it doesn’t add it and stays one item in the cart and it didn’t increase.
second: when I try to add the product from the quick view it tells me to select options, and I’ve already selected the options and it won’t change.
Please help me with these issues ASAP.

Please, contact administrator
for this information.

#209076 Copied Theme version: Version: 3.9.1 WooCommerce version: Version 3.5.4

7 Answers

Rose Tyler

Support staff

February 13, 2019 at 09:25

Hello,

Please try to disable all 3rd party plugins to check if one of plugins causes the problem.
Also, make sure that problems are not caused by your changes in a child theme.

Regards

#209111 Copied

amrswira

Participant

February 13, 2019 at 13:01

Thank you for your quick reply.
The first issue is fixed, but the second one still exists.
When I try to add the product from the quick view from related products especially it tells me to select options, and I’ve already selected the options and it won’t change.
Please help me with this issue ASAP.

Please contact administrator
for this information.

#209140 Copied

Rose Tyler

Support staff

February 13, 2019 at 13:31

As I can see, you are using addition plugins for variation, is there the same problem if additional plugins are disabled? If the problem relates to one of plugins, it would be better to contact the support of this plugin. We are theme support and are able to help with problems strictly related to our theme only.

Regards

#209146 Copied

amrswira

Participant

February 13, 2019 at 16:10

Yes, the problem exists if the additional plugin deactivated.
when showing a quick view from related products. This problem happens and tells me to select options and I am already selected them. And I think it refers to the product in the background but I’m selecting from related products quick view.
can I disable quick view from related products only?
Not the main products.

#209173 Copied
Rose Tyler

Support staff

February 13, 2019 at 16:25
I will send this problem to our developers and hope it will be fixed in one of next theme updates.
Please add this code in style.css of your child theme to disable the quick view on related products:

.single-product .slide-item .product:hover .product-image-wrapper .show-quickly { display: none; }

Regards
#209174 Copied
amrswira

Participant

February 13, 2019 at 16:29

Thank you.
I hope it will be fixed soon.

#209175 Copied

Rose Tyler

Support staff

February 13, 2019 at 16:34

You’re welcome!

Regards

#209176 Copied
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