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Cart resets - by kordicpetar - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

kordicpetar

Participant

December 4, 2016 at 10:21

Hi there,

Did you have problem with cart page. I changed couple of time number of product I wanted to buy while I was tested and cart reset itself. I check this few more time and it did it again. I do not know why and how to resolve that.

Thanks!

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11 Answers

Eva Kemp

Support staff

December 5, 2016 at 12:03

Hello,

I checked the site, added items to cart, browsed different pages, but didn’t see the issue with Cart.
Could you please describe how we can replicate the issue?

Regards,
Eva Kemp.

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kordicpetar

Participant

December 5, 2016 at 12:08

Hi Eva,

You can replicate that by changing few time quantity of item in cart and refreshing.

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Eva Kemp

Support staff

December 5, 2016 at 12:29

Hello,

Please try to disable all 3rd-party plugins, clear browser cache and check Cart page after that.

Regards,
Eva Kemp.

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kordicpetar

Participant

December 5, 2016 at 13:13

All done, but still it is not working as good.

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Jack Richardson

Support staff

December 5, 2016 at 14:40

Hello,

I’ve checked cart page of your site and wasn’t able to replicate the issue.

Best regards,
Jack Richardson.

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kordicpetar

Participant

December 23, 2016 at 08:39

Hi again,

On the end I did not solve this problem. On my english version of the site, my cart is reseting when I try to update it. I am sending you the video in private to see the problem. Everything works fine on serbian version of the site.

Please, contact administrator
for this information.

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Rose Tyler

Support staff

December 23, 2016 at 09:42

Hello,

Could you please, go to Appearance > Themes > install and activate official WooCommerce theme Storefront. Check if you have the same issue with default theme https://woocommerce.com/storefront/

Regards,
Rose Tyler.

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kordicpetar

Participant

December 23, 2016 at 09:46

Hi,

I did that right now, and I don’t have that problem with that theme. But when I switch back, problem is still here.

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Rose Tyler

Support staff

December 23, 2016 at 10:31

Hello,

I’ve checked and the same issue persists with default Woocommerce theme Storefront too. https://gyazo.com/2d8115b9cf3d8c016a0aaa3eea8c7bd4.
You need contact Woocommerce support or WPML support for the solution.

Regards,
Rose Tyler.

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kordicpetar

Participant

December 23, 2016 at 11:51

I think that you are not right,

I tested now this for 15 minutes, neither one it reset itself or somthing else. Here is video> http://test.cia.rs/wp-content/uploads/2016/12/treci.mp4

I tried this both on serbian and english version and worked fine.

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Eva Kemp

Support staff

December 23, 2016 at 19:58

Hello,

Please disable all 3rd-party plugins (including W3 Total Cache), clear browser cache and check Cart after that.

Regards,
Eva Kemp.

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