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Cart total and checkout page total are different

This topic has 8 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Olga Barlow

sivaram

Participant

June 27, 2017 at 12:22

cart total and checkout page total are different. In checkout page VAT is applied before deduct discount form subtotal. that is the reason total is vary in cart page and checkout page. Please solve this issue.

VAT should be applied after deduct discount from subtotal in checkout page. Please check the snapshot links too

https://insuserve.com/Cart%e2%80%93eliquidglobal.png
https://insuserve.com/Checkout%E2%80%93eliquidglobal.png

Please, contact administrator
for this information.

#166529 Copied Theme version: XStore_Theme_v.3.16 WooCommerce version: Version 3.0.9

7 Answers

Olga Barlow

Support staff

June 27, 2017 at 13:43

Hello,

Please, update theme to version 3.16.1 and check if your issue still persists.
Check this answer and follow the instructions https://www.8theme.com/?bbp_search=%26theme_force_check%3D1

You should get the message about the new update after that.

Regards

#166545 Copied

sivaram

Participant

June 27, 2017 at 14:21

yes i had update theme to latest version 3.16.1 but still issue is not resolved. Please have a look at this issue and solve the issue ASAP.

The issue is in checkout page, VAT tax is calculated without deduct discount from subtotal. need to calculate VAT tax after deduct discount amount from sub total

please fix the issue

Please, contact administrator
for this information.

#166549 Copied

Olga Barlow

Support staff

June 27, 2017 at 17:04

Hello,

1) Install and activate default WC theme Storefront and check if this issue appears with our theme only or with default theme too. We’ll be able to help you only in case problem appears with our theme and everything works fine with the default theme.

2) How can we get the discount on checkout? Do you pave some promo code or min sum of the order?

Regards

#166565 Copied

sivaram

Participant

June 27, 2017 at 17:39

Actually problem with total cost is it may vary from cart page to checkout page. In cart page, it shows the correct value and all the things are working fine (item price, discount and vat) all these things are calculated exactly. When it comes to checkout page the total cart value is changed.

please check the snapshots which i had sent you earlier. I want the total cart value should be same in cart and checkout page

#166567 Copied

Olga Barlow

Support staff

June 29, 2017 at 14:09

Hello,

1) Do you have this problem with default WooCommerce theme?
2) I don’t have the discount on the checkout page http://prntscr.com/fpl2zm , how can I get the discount? Did you used special promo code?

Regards

#166674 Copied

sivaram

Participant

June 29, 2017 at 14:39

please login through the provided login details under private content and select quantity of 100 per item so that you can see the discount price

Please, contact administrator
for this information.

#166682 Copied

Olga Barlow

Support staff

June 29, 2017 at 14:51

Hello,

I have checked with official WC theme Storefront cart http://prntscr.com/fplnk2 and checkout http://prntscr.com/fplnam and see the same situation. It means that our theme does not make a problem. Please, contact either author of the plugin that you use to add this discount or WooCommerce support. We provide support for issues related strictly to our theme.

Regards

#166687 Copied
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