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Catalogue akA shop page not loading for users and admin

This topic has 9 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

Aulakh, Sam

Participant

July 25, 2024 at 05:36

Shop page not loading

Please, contact administrator
for this information.

#406834 Copied Theme version: 9.3.15

8 Answers

Aulakh, Sam

Participant

July 25, 2024 at 05:37

Hrngift.com

#406835 Copied

Aulakh, Sam

Participant

July 25, 2024 at 05:47

It’s very urgent can some one check

#406839 Copied

Rose Tyler

Support staff

July 25, 2024 at 07:56

Hello,

We’ve re-saved WooCommerce plugin settings on your site. Please check now.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#406858 Copied

Aulakh, Sam

Participant

July 25, 2024 at 13:45

I want to use security headers as soon as i use them the shop page vanishes

#406961 Copied
Aulakh, Sam

Participant

July 25, 2024 at 13:47
```
# Add Strict Transport Security
<IfModule mod_headers.c>
    Header always set Strict-Transport-Security "max-age=31536000; includeSubDomains"
</IfModule>

# Add Content Security Policy
<IfModule mod_headers.c>
    Header set Content-Security-Policy "default-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval'; style-src 'self' 'unsafe-inline';"
</IfModule>

# Add X-Frame-Options
<IfModule mod_headers.c>
    Header always set X-Frame-Options "SAMEORIGIN"
</IfModule>

# Add X-Content-Type-Options
<IfModule mod_headers.c>
    Header set X-Content-Type-Options "nosniff"
</IfModule>

# Add Referrer Policy
<IfModule mod_headers.c>
    Header set Referrer-Policy "no-referrer-when-downgrade"
</IfModule>

# Add Permissions Policy
<IfModule mod_headers.c>
    Header set Permissions-Policy "geolocation=(self), microphone=()"
</IfModule>
```
#406963 Copied
Luca Rossi

Support staff

July 26, 2024 at 05:03

Dear Sam Aulakh,

We hope this message finds you well. We wish to inform you that certain mod_headers are not permitted by your hosting provider. We recommend that you reach out to your hosting provider’s support team for further assistance regarding this matter.

Thank you for your attention to this issue. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#407045 Copied

Aulakh, Sam

Participant

July 26, 2024 at 23:21

my team sent this from server side

Hello,

You can get the list of modules they want to allow in mod sec, so we can compare the rules and let you know.

Regards,
Ralph | Level- 3 Tech Support Engg.

#407209 Copied
Luca Rossi

Support staff

July 28, 2024 at 04:12
Dear @Aulakh, Sam,

In this case, you just need to send the .htaccess content to your hosting provider support. They will know which modules need to be activated:
```
# Add Strict Transport Security
<IfModule mod_headers.c>
    Header always set Strict-Transport-Security "max-age=31536000; includeSubDomains"
</IfModule>

# Add Content Security Policy
<IfModule mod_headers.c>
    Header set Content-Security-Policy "default-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval'; style-src 'self' 'unsafe-inline';"
</IfModule>

# Add X-Frame-Options
<IfModule mod_headers.c>
    Header always set X-Frame-Options "SAMEORIGIN"
</IfModule>

# Add X-Content-Type-Options
<IfModule mod_headers.c>
    Header set X-Content-Type-Options "nosniff"
</IfModule>

# Add Referrer Policy
<IfModule mod_headers.c>
    Header set Referrer-Policy "no-referrer-when-downgrade"
</IfModule>

# Add Permissions Policy
<IfModule mod_headers.c>
    Header set Permissions-Policy "geolocation=(self), microphone=()"
</IfModule>
```
This is the server side change, nothing to do on our XStore theme or XStore Core plugin.

Thank for understanding!

Best Regards,
The 8Theme Team
#407298 Copied
Tagged: fix woocommerce catalogue loading issue, improve woocommerce user experience, optimize wordpress woocommerce templates, resolve shop page not loading, troubleshoot wordpress admin loading error
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