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Categories added via API are not displayed

This topic has 8 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

jerey86

Participant

February 5, 2025 at 18:25

If I add a new category from the Woocommerce panel, the category in the side menu is visible. All those that were added via API are not displayed.

Files is visible for topic creator and
support staff only.

#433451 Copied Theme version: 9.4.6

7 Answers

Rose Tyler

Support staff

February 6, 2025 at 08:25

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#433495 Copied

jerey86

Participant

February 6, 2025 at 10:13

Thank you for your reply. Access details in private content.

Please contact administrator
for this information.

#433514 Copied

Andrew Mitchell

Support staff

February 6, 2025 at 14:17

Hello, jerey86,
We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce->Status->Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

#433538 Copied

jerey86

Participant

February 6, 2025 at 15:41

I completed all the steps, but unfortunately it didn’t change anything.

#433558 Copied

Andrew Mitchell

Support staff

February 6, 2025 at 16:15

Please provide us with access to the FTP

#433567 Copied

jerey86

Participant

February 6, 2025 at 17:42

In private content

Please contact administrator
for this information.

#433590 Copied

Andrew Mitchell

Support staff

February 7, 2025 at 11:31

Hello, jerey86,

Thank you for providing access. We have made certain modifications, and we kindly ask you to review them.

The changes were made in the following file:
wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/header/mobile-menu.phpAdditionally, these modifications will be included in the next update.

Best regards,
8Theme Team

#433657 Copied
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