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Categories block dosen’t show properly any update

This topic has 7 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

Mustapha

Participant

April 5, 2024 at 22:10

dear support team,

Please after any update the categories block on the shop page doesn’t show properly , it shows on both phone and desktop BIG instead of small icon and slide , what should i do ?

Kind regards,

Files is visible for topic creator and
support staff only.

#390320 Copied Theme version: 9.3.4

6 Answers

Tony Rodriguez

Support staff

April 6, 2024 at 13:09

Hello, @Mustapha,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#390357 Copied

Mustapha

Participant

April 6, 2024 at 13:16

You can find the access on the private content area

Please contact administrator
for this information.

#390359 Copied

Tony Rodriguez

Support staff

April 6, 2024 at 16:31

Hello, @Mustapha,

We appreciate your cooperation in granting us access to the wp-admin panel.

To address your concern, we kindly request that you follow these steps:

1. Log in to your WordPress Dashboard.
2. Navigate to “Static Blocks”.
3. Locate and select the “Edit Categories” block.
4. Open the block with Elementor.
5. Within Elementor, proceed to edit the product categories.
6. In the “General” settings, choose the desired image size.
7. Set the Display type to “Slider”.
8. Configure the number of slider items according to your requirements.
9. Review any additional settings that may be relevant.
10. Once satisfied with the configurations, please ensure to save your updates.

We trust that these instructions will effectively resolve the issue you have been experiencing.

For your convenience, we have provided a visual reference in the private content area to assist you with this process.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#390381 Copied

Mustapha

Participant

April 6, 2024 at 17:21

Dear 8Theme Team,

Please and how about the phone setting ? the icon can’t be smaller and cant slide them

Files is visible for topic creator and
support staff only.

#390385 Copied

Mustapha

Participant

April 6, 2024 at 18:06

in managed to have a smaller icon but cant be as slide

Files is visible for topic creator and
support staff only.

#390389 Copied

Andrew Mitchell

Support staff

April 6, 2024 at 18:30

Dear Mustapha,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#390391 Copied
Tagged: best selling woocommerce themes, categories block issue, efficient woocommerce themes, enhanced woocommerce functionality, fix woocommerce display, reliable woocommerce solutions, woocommerce theme update
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Categories block dosen’t show properly any update

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