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Categories block not working and it is just white.

This topic has 7 replies, 4 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Stathis Gazkas

Participant

September 11, 2024 at 09:55

Hello. Our categories block on homepage is not working. It just loads and its white after that. I have provided a screenshot. The page is the home page.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#413929 Copied Theme version: 9.4.1

6 Answers

Rose Tyler

Support staff

September 11, 2024 at 10:13

Hello, Stathis Gazkas,

Thank you for reaching out to us.

We’ve checked your Home page and here is what we see – https://prnt.sc/-5xEOBpYg5IS

Best Regards,
8Theme’s Team

#413938 Copied

Stathis Gazkas

Participant

September 11, 2024 at 11:59

Doesnt work for me even if i have cleared cache and browser cache and not in my clients as well

Files is visible for topic creator and
support staff only.

#413950 Copied

Jack Richardson

Support staff

September 11, 2024 at 12:16

Hello @Stathis Gazkas

Please, check now !
We deactivated the XStore ajaxify option for that widget on home page as it conflicts with your cache plugin.

Kind regards, Jack Richardson

#413954 Copied

Stathis Gazkas

Participant

September 12, 2024 at 08:57

Nope still nothing. It worked for 5 mins and then nothing

#414043 Copied

Jack Richardson

Support staff

September 12, 2024 at 10:06

Dear @Stathis Gazkas,

I hope this message finds you well.

We have observed that there appears to be periodic restoration of previous settings on your website by either an administrator or through your hosting provider. Specifically, the XStore ajaxify option for a particular widget has been reactivated again, which you can view here: https://prnt.sc/RQ_XP9vfJtli. This reactivation is likely the cause of the recurring issue you have encountered as we described in the previous topic -> https://www.8theme.com/topic/categories-block-not-working-and-it-is-just-white/#post-413954.

We kindly request that you investigate this matter to prevent the loading of old configurations and ensure that the XStore ajaxify option remains disabled for the widget in question.

We appreciate your adherence to our guidelines and your confirmation that the issue was previously resolved as per our outlined process. Should this problem persist, please contact your hosting provider regarding potential caching issues and maintain the deactivation of the problematic option.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
8Theme’s Team

#414060 Copied

Andrew Mitchell

Support staff

September 12, 2024 at 15:00

Dear Stathis Gazkas,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#414118 Copied
Tagged: categories block issues, fix white categories block, woocommerce block not working, woocommerce templates, wordpress categories block
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Categories block not working and it is just white.

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