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Categories do not appear on my store page

This topic has 10 replies, 4 voices, and was last updated 6 months ago ago by Andrew Mitchell

Makerpax

Participant

June 17, 2024 at 01:41

Categories do not appear on my store page. When I edit with Elementor, the categories appear, but when I enter the site as a visitor, the categories do not appear. I open a new page and edit it as a shop, then the categories appear on that page, but when I enter Woocommerce and set the page as a shop page, the categories do not appear again.

Files is visible for topic creator and
support staff only.

#400117 Copied Theme version: 9.3.12

9 Answers

Rose Tyler

Support staff

June 17, 2024 at 07:15

Hello, Makerpax,

Thank you for reaching out to us with your concern regarding the visibility of categories on your store page.

Could you please provide temporary wp-admin access? We need to check settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#400130 Copied

Makerpax

Participant

June 17, 2024 at 11:36

okey private message

Please contact administrator
for this information.

#400173 Copied

Rose Tyler

Support staff

June 17, 2024 at 12:21

Hello Makerpax,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#400180 Copied

Makerpax

Participant

June 17, 2024 at 22:58

Okey thank you sir

Please contact administrator
for this information.

#400260 Copied

Luca Rossi

Support staff

June 18, 2024 at 12:24

Dear @Makerpax,

We hope this message finds you well. We have identified a potential issue related to the caching mechanisms on your website. To address this, could you kindly assist us by completely disabling all caching systems on your site?

Once this has been done, please review the shop page again to ensure that the issue has been resolved.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#400302 Copied

Makerpax

Participant

June 18, 2024 at 21:18

I disabled caching sir

#400363 Copied

Luca Rossi

Support staff

June 19, 2024 at 05:15

Dear @Makerpax,

Could you kindly assist us by disabling the cache from CloudFlare at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

#400380 Copied

Makerpax

Participant

June 19, 2024 at 14:23

Development Mode Active sir, im waiting

Files is visible for topic creator and
support staff only.

#400490 Copied

Andrew Mitchell

Support staff

June 20, 2024 at 09:03

Hello, Makerpax,

We hope this message finds you well.

We are pleased to inform you that we have successfully addressed and resolved the issue with the categories. Please take a moment to review the changes at your earliest convenience. Additionally, these modifications will be included in the upcoming theme update.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,

The 8Theme Team

#400610 Copied
Tagged: missing categories, troubleshoot woocommerce, woocommerce category issues, woocommerce themes, wordpress ecommerce solutions, wordpress online store help, wordpress store page
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