Categories menu not replicating to mobile

Hello, Marco A Jimenez,

Thank you for reaching out to us with your concern. We understand that you have updated your categories, but are experiencing an issue where only two are displayed on the mobile version of your site.

By default, empty categories are shown there.
Do you want to show empty categories in the mobile menu? In this case, please provide FTP access, and I will pass your request to someone from our dev team.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Dear Marco A. Jimenez,

I hope this message finds you well.

We are writing to inform you that, following your recent inquiry, we have identified that the new Header builder’s Mobile menu element currently lacks the functionality to hide or show empty product categories. To address this, we are prepared to integrate a feature that will allow all product categories to be displayed on the mobile version of your website.

To proceed with this enhancement, we kindly request that you provide us with the correct FTP access credentials for your website. Upon receipt, our team will promptly upload the necessary file to implement this feature, as illustrated in the screenshot provided (https://prnt.sc/ELn-FheleatT).

Alternatively, should you prefer to wait, this functionality will be included in the forthcoming theme update. Please let us know your preference at your earliest convenience.

We appreciate your attention to this matter and look forward to your decision.

Kind regards,

The 8Theme Team

Dear Marco A. Jimenez,

You did not provide FTP access. Wp-admin access is incorrect.

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ After the update, please clear cache and check the Mobile menu.

Kind regards,
The 8Theme Team

Dear Marco A. Jimenez,

https://prnt.sc/eni_wwSvf1o8 https://prnt.sc/x7oxbDCYG4C0

Please provide the correct wp-admin and FTP access.

Kind regards,
The 8Theme Team

Dear Marco A. Jimenez,

We kindly request your thorough review of the content we have provided in the private content area. Your cooperation and attention to detail are crucial in this matter.

Kind regards,
The 8Theme Team

Dear Marco A. Jimenez,

Could you please inform us about the materials you have submitted in the Private Content section? Additionally, we would like to know if you have had the opportunity to test them.

1/ https://aylesva.com/my-account/ shows an error when we use the data you provided: ERROR: Email or Password is incorrect.

2/ We can’t connect FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

For us to proceed efficiently, we require accurate wp-admin and FTP access credentials. Please make sure they are correct before your next answer.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to these matters.

Kind regards,
The 8Theme Team

Dear Marco A. Jimenez,

Thank you for wp-admin access. Please provide FTP access also.

Kind regards,
The 8Theme Team

Dear Marco A. Jimenez,

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team

Dear Marco A. Jimenez,

We are waiting for the correct FTP access from you still https://prnt.sc/cmfqyBCu8FSQ

Please do not mix different questions in the same threads to prevent misunderstanding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Dear @Marco A Jimenez,

I hope this message finds you well. We are reaching out to kindly request your assistance with two technical matters that are currently impacting our operational efficiency.

Firstly, we would appreciate it if you could either disable the existing IP restriction or alternatively authorize access for users in Ukraine to the site. This adjustment is crucial for continuing our services without interruption.

Secondly, we require FTP access to be set up and secured. We ask that you ensure the connection is successfully established from your side before providing the credentials. For security purposes, please send the FTP access details through a private and secure channel.

Additionally, for thorough troubleshooting of the ongoing issue, it is necessary for us to have both correct FTP and admin access to your website. Otherwise it will take additional dev time if any FTP or admin access is not correct.

Thank you for your attention to these matters. We look forward to your prompt response and appreciate your cooperation.

Best Regards,

Jack Richardson
8Theme’s Team

Hello @Marco A Jimenez,

I hope this message finds you well.

I am writing to inform you about the current setup of the product categories display in our mobile menu, which utilizes an instance of the WooCommerce Product Categories widget. This is the same code that is used for the sidebar widget display, albeit with custom options tailored for the widget. You can view these settings here: https://prnt.sc/4DbzJldrDZ7c. This setup should ensure correct display functionality, and any issues pertaining to its content are directly related to the WooCommerce widget code.

To further investigate, we replicated the header widget settings in the sidebar categories widget to compare functionality. We adjusted the category order to the default settings for the WooCommerce Product Categories widgets, as shown here: https://prnt.sc/P-1MzHoUh532. Unfortunately, we observed that the widget also displayed incorrectly on the frontend, as evidenced here: https://prnt.sc/b7t6paGiSXRq. Given that the default widget with “category order” displayed incorrectly, we have reverted to the previous order by “Name” for the sidebar product categories widget. Additionally, we have implemented the following tweak in your child-theme/functions.php to apply the same “Name” order in your mobile menu header element:

add_filter('etheme_elementor_mobile_menu_categories_args', function($args) {
    $args['orderby'] = 'name';
    return $args;
});

You can view the result here: https://prnt.sc/yxNgw6JHU6fK.

Please review the changes at your convenience and let us know if the solution meets your requirements.

Thank you for your attention to this matter. We look forward to your feedback.

Best regards,

Jack Richardson
8Theme’s Team

Dear @Marco A Jimenez,

I hope this message finds you well. I would like to remind you that our support services are dedicated to products developed by our team and do not extend to third-party plugins.

If you are experiencing compatibility issues solely with our XStore theme or XStore Core plugin, and these issues are not present when using default WordPress themes such as Twenty Twenty-Four, we are more than willing to investigate and seek possible solutions.

From your description, it appears the issue pertains to the Solid Security Basic plugin, which is blocking the default WordPress top bar. We recommend exploring the plugin settings for a potential fix or reaching out directly to the support team of the Solid Security Basic plugin for further assistance.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Marco A Jimenez,

I hope this message finds you well. We are writing to seek clarification on whether you have had the opportunity to test the WP top-bar visibility with other themes. Could you kindly confirm if the issue persists across different themes as well?

Should the problem continue to occur with other themes, we recommend, as previously advised, that you contact the plugin’s author for further assistance.

We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team