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Categories not filtering / showing correctly

This topic has 17 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Andrew Mitchell

Jamie Gill

Participant

January 30, 2025 at 12:38

As you can in the screenshot the category should be filtered to only show absorbents-spill-kits but its showing other products from other categories.

Also, the filter widget on the left is not reacting to the current selection

Can you please advise? I have added store access details in the private section.

Thanks

Please, contact administrator
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16 Answers

Rose Tyler

Support staff

January 30, 2025 at 14:21

Hello, Jamie Gill,

Thank you for reaching out to us.

1. When you select a category, the products displayed will include those from the selected category as well as its subcategories. Therefore, we do not see any issues. A total of 15 products are shown on the frontend, which matches the same number displayed in the backend https://prnt.sc/UGPJBNrLOGyJ

2. “Additionally, the filter widget on the left does not respond to the current selection.” – please provide a video example.

Best regards,
8Theme’s Team

#432817 Copied

Jamie Gill

Participant

January 30, 2025 at 21:44

1. Its totally random, its saying no products found now, it seems to work intermittently.
Showing no products now:
https://prnt.sc/XRiyOK6xR_B3
Then, without me changing anything it will show wring products, if you look at the original screenshot, you will see 3 products in the gloves category that are not in the category thats being viewed but they still show?

2. This is linked to point 1 I think, so if you can resolve point 1 I will review this.

Thanks
Mark

#432868 Copied

Jamie Gill

Participant

January 30, 2025 at 21:47

On point 2, this is how it should work, so the filter changes according to what category you are in:
https://prnt.sc/kGAhbL3I8ZLx

But it doesnt always do that it just stays showing all categories.

Something is 100% not correct with the functionality.

Thanks
Mark

#432869 Copied

Andrew Mitchell

Support staff

January 31, 2025 at 15:42

Hello, Jamie Gill,

We hope this message finds you well.

At the moment, we are unable to identify the issues you mentioned. It is possible that the cause of this is related to cached data. We recommend clearing all caches after making changes to products and categories, including WooCommerce caches. You can find the relevant options in the following section:

WooCommerce -> Status -> Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Additionally, we advise you to install the latest patches with fixes. Unfortunately, we were unable to apply these updates on your behalf due to permission-related issues.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

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Jamie Gill

Participant

February 4, 2025 at 13:59

Another issue I am having is I am trying to edit the max quantity in the theme and it just spins. any ideas how to fix this?

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Andrew Mitchell

Support staff

February 4, 2025 at 15:42

Hello, Jamie Gill,-

We kindly advise you to install the latest patches, which include important fixes. Unfortunately, we were unable to apply these updates on your behalf due to permission-related constraints.

Thank you for your understanding

Best regards,
The 8Theme Team

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Jamie Gill

Participant

February 4, 2025 at 15:52

Thank you, we are still having issues with searching for items. It seem to be intermittent. All updates have been ran.

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Jamie Gill

Participant

February 4, 2025 at 15:58

Can you use our main admin login and take a look please.

We have some customisation on this child theme and before applying patches can they run a back up and ensure us none of customisation will be lost.

Please contact administrator
for this information.

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Jamie Gill

Participant

February 5, 2025 at 11:58

Any update here please? Customers are unable to use our site.

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 5, 2025 at 17:34

Hello, Jamie Gill,

Unfortunately, the access credentials you provided are not working. Please check the attached files

Best regards,
8Theme Team

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Jamie Gill

Participant

February 5, 2025 at 18:06

Private content area

Please contact administrator
for this information.

#433447 Copied

Andrew Mitchell

Support staff

February 6, 2025 at 14:54

Hello, Jamie Gill,

Please check the private content.

Best regards,
8Theme Team

Please contact administrator
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Jamie Gill

Participant

February 6, 2025 at 16:13

Hi, thanks for the reply, nothing should be pirated as we have a genuine it and licence. Can you please continue to look at the problem as it’s causing us massive issues, I am gong to
Ask the developer who made the site to check the theme files but he has amended the checkout with some customisation for our customers so we cannot
Quickly upload theme files. If you can continue to look at this urgent issue please as we cannot trade. I’ve added a video link in the private area, it’s intermittently showing no
Products Found even though there are.

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Jamie Gill

Participant

February 6, 2025 at 17:05

Customers are now getting the error attached when trying to purchases items. It is causing the cusrtomer real issues now and losing customers. Is there anything you can do please?

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Andrew Mitchell

Support staff

February 7, 2025 at 15:29

Hello, Jamie Gill,

We would like to clarify that we have not made any changes or modifications to your website. Kindly review the private content at your convenience.

Best regards,
8Theme Team

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 10, 2025 at 09:50

Dear Jamie Gill,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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