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Categories page BUG and SUB categories - by Sajjad Sameer

This topic has 9 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

Sajjad Sameer

Participant

July 12, 2022 at 15:36

Hello
see the video please (https://loom.com/share/5c1b5c2de93048f8bc8387d016ba6c83)

Please, contact administrator
for this information.

#329464 Copied Theme version: 8.3.2

8 Answers

Rose Tyler

Support staff

July 12, 2022 at 15:45

Hello,

Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue on the category page when the Storefront theme is enabled?

Regards

#329465 Copied

Sajjad Sameer

Participant

July 13, 2022 at 08:30

hello i activated the storefront theme and its works
there are no problem with the category page

#329547 Copied

Rose Tyler

Support staff

July 13, 2022 at 08:49

Hello,

Thanks for the reply.
In this case, we need to check the problem more deeply. Please provide temporary FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#329550 Copied

Sajjad Sameer

Participant

July 13, 2022 at 10:14

okay but you have to wait untill we fix some problems with out site
its not opening right now

Please contact administrator
for this information.

#329562 Copied

Rose Tyler

Support staff

July 13, 2022 at 11:32

Hello,

Ok. Let us know

Regards

#329566 Copied

Sajjad Sameer

Participant

July 18, 2022 at 10:16

Hello
we solved out problem with the site
you can now access it with no problem

#329909 Copied

Rose Tyler

Support staff

July 18, 2022 at 11:58

Hello,

I’ve passed the problem to one of our developers. I will let you know once get an answer. Please be patient and do not change access.

Regards

#329919 Copied

Rose Tyler

Support staff

July 19, 2022 at 13:30

Hello,

Sorry for the delay in answering. Please provide URL of the category page with the problem.

Regards

#330037 Copied
Tagged: categories, sub-categories, themes, woocommerce, wordpress
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