Return to previous page

Category column is not working in Electronic Mega Market demo of xstore Multipurpose woocomerc theme

This topic has 10 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Rose Tyler

pankaj kumar

Participant

July 20, 2024 at 14:16

Product categories of xstore multipurpose WooCommerce Electronic Mega Market demo template are not working. When we open the website, only one category product is showing whose image size is appearing very big.

But when I saw the demo on your site, the product category slide of this demo theme was working perfectly and the product slide was also working fine but when I imported it into my website, I am facing a lot of problems. I want you to look into it and fix it as soon as possible because due to this I am facing financial loss.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406013 Copied Theme version: 9.3.15

9 Answers

pankaj kumar

Participant

July 21, 2024 at 02:38

I didn’t get reply yet ? please resolve this issue

#406059 Copied

Rose Tyler

Support staff

July 21, 2024 at 06:26

Hello pankaj kumar,

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#406072 Copied

pankaj kumar

Participant

July 21, 2024 at 09:18

I’ll share with you all necessary details please resolve it I’ll already give you access of my site please resolve becouse I’m unable to understand

#406119 Copied

Rose Tyler

Support staff

July 21, 2024 at 10:09

Hello pankaj kumar,

We’ve applied patches at your request.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406132 Copied

pankaj kumar

Participant

July 21, 2024 at 13:09

Sir, the problem I had in my website is still there. Popular category slide is not working. I am sharing the screenshot with you. You can see only 1 product category is showing but in mobile view the limit was 2 products and in computer view the limit was 6 popular category product category and when you click on the slide icon the other category is not showing. The same product is showing, it doesn’t look like it is a new category product.

I am not at all satisfied with your service. You have troubled me a lot. Please solve my problem and review the mobile and computer view, then you will know.

What problem in my website

Files is visible for topic creator and
support staff only.

#406163 Copied

pankaj kumar

Participant

July 21, 2024 at 13:20

I am really not happy with your services, I trusted you and your support team but you broke it, I am facing problems because of you, my site is not working properly and your team has not resolved it for 3 days, due to which I am facing loss because my work is closed

#406164 Copied

Rose Tyler

Support staff

July 21, 2024 at 14:03

Hello pankaj kumar,

We regret to hear that you are dissatisfied.
We have reviewed the homepage of your website and confirmed that everything is functioning correctly https://gyazo.com/1a62b1ae6f0f8d259d2ac6a43d56218a following the application of the one-click patches.
The issue you are experiencing appears to be related to cache. Since you have installed a cache plugin on your site, it is necessary to clear the cache whenever changes are made https://gyazo.com/4fc467155f9b6511b302b64ad4a3e659

You opened this topic – July 20, 2024 at 14:16
We answered to you – July 21, 2024 at 06:26

We don’t understand what you mean when you say 3 days.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406168 Copied

pankaj kumar

Participant

July 21, 2024 at 16:27

Please install and correct that issue

#406185 Copied

Rose Tyler

Support staff

July 21, 2024 at 19:20

Dear,

Here is a screenshot from your site, it shows that the problem was solved https://gyazo.com/1a62b1ae6f0f8d259d2ac6a43d56218a
Please clear cahe and check your Home page after that.

Do you have any other issues? Please describe them in more detail.

Best Regards,
8Theme’s Team

#406201 Copied
Tagged: best selling woocommerce themes, category column issue, electronic mega market demo, fix woocommerce theme, xstore multipurpose theme
Viewing 10 results - 1 through 10 (of 10 total)