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Category Display Issues related to Product Results

This topic has 8 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

Simon

Participant

May 24, 2018 at 14:53

Hello,

We recently made a few updates, including woocommerce. The site seems fine except on some browsers there is a display issue when returning product results in a category.

I will put all necessary info into private content with a link to a screenshot.

Can you confirm if there is any conflict with woocommerce and the theme which would casue this please?

I checked on my mobile and get the same display issues.

Thanks,

Simon

Please, contact administrator
for this information.

#193538 Copied

7 Answers

Simon

Participant

May 24, 2018 at 14:54

PS. I have also noted that product page layout is also affected.

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Simon

Participant

May 24, 2018 at 15:00

Another screenshot of single product page layout issue link in private content .

Please, contact administrator
for this information.

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Rose Tyler

Support staff

May 24, 2018 at 15:43

Hello,

Please check your test site. I’ve renamed theme folder and uploaded classico theme folder, that doesn’t contain any custom changes – https://prnt.sc/jm2xxx There is a notice about outdated files, this files will be fixed in next theme update. Please note, that before update WC plugin, you need to check changelog of ThemeForest to be sure that current theme version is fully compatible with woocommerce version.

Regards

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Simon

Participant

May 24, 2018 at 16:20

Okay thanks for that. I can confirm that is all working. So can you do the same for our live site? Because we are using a child theme, I am guessing w don’t lose any customisation? Thanks!

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Simon

Participant

May 24, 2018 at 16:23

And we can then remove the renamed classico folder?

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Simon

Participant

May 24, 2018 at 17:07

No worries. I know what to do and have to get this done in next 30 mins. Thanks for your help!

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Rose Tyler

Support staff

May 25, 2018 at 08:25

Hello,

Ok. Feel free to ask if you have any other questions.

Regards

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