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Category filter is not working in backend

This topic has 24 replies, 5 voices, and was last updated 9 years ago ago by Eva Kemp

Souldev0

Participant

September 2, 2015 at 18:04

We are using legenda theme for our wordpress eCommerce store. Category filter is not working on wordpress admin dashboard. When we are trying to filter categories it is not giving accurate results.
When I remove \’s&\’ in URL we are getting accurate results.
And category filter is working with default theme. It is just Legenda theme.
Can you please help.

#84078 Copied Theme version: Legenda v 2.7 WooCommerce version: version 2.3.8

23 Answers

Robert Hall

Support staff

September 2, 2015 at 18:19

Hello,

Please update theme to the latest version.
Don’t forget to make backup of the site before.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#84090 Copied

Souldev0

Participant

September 3, 2015 at 17:05

Hello Robert,

Thanks for replying. I want to confirm that will update fix this issue, as we are so close to launching the site and we also want to make sure that updateing theme does not cause any issues with the way the site currently is.
Can you please help.

Thank you.

#84417 Copied

Eva Kemp

Support staff

September 3, 2015 at 19:21

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#84450 Copied

Souldev0

Participant

September 4, 2015 at 18:46

Hello Eva,

I have added the information you have asked for.
Please have a look and help us solving this issue.

Thank you so much for all your time and consideration.

Please, contact administrator
for this information.

#84688 Copied

Souldev0

Participant

September 9, 2015 at 00:26

Hello there,

Can please anyone help me with it.

Thank you.

#85521 Copied

Jack Richardson

Support staff

September 9, 2015 at 10:12

Hello,

Sorry for a delay.

Please update the theme to the latest version and Woocommerce too as were said in the previous topic.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

This problem doesn’t persist in Legenda 2.9 version.

Best regards,
Jack Richardson.

#85596 Copied

Souldev0

Participant

September 9, 2015 at 22:34

I have updated lagenda theme to latest version, but problem still exists. Can anyone please help.
Thank you.

#85787 Copied

Jack Richardson

Support staff

September 10, 2015 at 07:28

Hello,

You haven’t updated the required plugins. You can download the latest version here: https://www.8theme.com/download-plugins/ .
Please update them.

Best regards,
Jack Richardson.

#85839 Copied

Souldev0

Participant

September 10, 2015 at 19:52

How do I update those plugins? I don’t any update button in plugins. When I did bulk actions, it didn’t do any thing. Do I have to delete that plugin from FTP and upload latest one? If I do that I am afraid, Does it delete all slider images and settings of each plugin I have?

Thank you.

#86056 Copied

Eva Kemp

Support staff

September 11, 2015 at 09:26

Hello,

You don’t need to delete them. You just need to overwrite the existing folders via FTP in wp-content/plugins directory. Extract plugin archive that you downloaded and overwrite plugin folder, for example “revslider”. Your settings won’t be removed.

Regards,
Eva Kemp.

#86134 Copied

Souldev0

Participant

September 11, 2015 at 21:27

I have updated all required plugins but problem still exists. Can anyone please help.

Thank you.

#86362 Copied

Souldev0

Participant

September 14, 2015 at 18:05

Can anyone please help.

#86745 Copied

Eva Kemp

Support staff

September 15, 2015 at 11:22

Hello,

We’ve forwarded this issue to second level support and it’ll be fixed in the next theme update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#86955 Copied

iakovoso

Participant

October 19, 2015 at 13:36

I have the exact same problem. In the backend when I try to filter by category either on the posts page or the products page the filtering returns wrong results. I confirm that it’s a theme specific issue because I switched to the default theme and the problem was gone. The category filter on the product backend is essential for eshops with hundreds of products. I have update Legenda and the plugins to latest versions, re-uploaded wp-includes and wp-admin folders of wordpress (which by the way is the latest version), de-activated all plugins etc but problem is not fixed. Please can you point us to a solution until you fix it? Today I updated Legenda to version 2.9.2 and the problem is still not fixed.

#94772 Copied Theme version: 2.9.2 WooCommerce version: 2.4.7

Jack Richardson

Support staff

October 19, 2015 at 13:47

Hello @iakovoso,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Best regards,
Jack Richardson.

#94780 Copied

iakovoso

Participant

October 19, 2015 at 14:40

The details follow in the private content

Please, contact administrator
for this information.

#94802 Copied

Eva Kemp

Support staff

October 19, 2015 at 17:34

Hello @iakovoso,

Your site is asking for additional authorization.
Please provide us with these credentials too.

Regards,
Eva Kemp.

#94845 Copied

iakovoso

Participant

October 20, 2015 at 09:30

So sorry I forgot about the folder lock. You can find the access details in the private content.

Please, contact administrator
for this information.

#94990 Copied

Jack Richardson

Support staff

October 20, 2015 at 12:19

Hello @iakovoso,

Please contact your hosting provider and ask them to change PHP Max Input Vars value from 1000 to 5000. After that check the filter.

Best regards,
Jack Richardson.

#95063 Copied

iakovoso

Participant

October 23, 2015 at 09:40

Hallo, I asked my provider to change the php max input vars to 5000 and they made the change today. I checked with a php info file and the change is indeed made but I’m trying the filter and it still doesn’t work.

#95734 Copied

Eva Kemp

Support staff

October 26, 2015 at 09:33

Hello @iakovoso,

We’ll fix this bug in the next theme update.
We’re very sorry for such inconveniences.

Regards,
Eva Kemp.

#95969 Copied

iakovoso

Participant

October 26, 2015 at 10:36

Do you know when the next update will be? Until then is there something I can do to fix the bug temporarily? Because we have a lot of products and using the filter is essential.

#95980 Copied

Eva Kemp

Support staff

October 27, 2015 at 10:26

Hello,

The update will be released in 2 weeks. Unfortunately meanwhile there is no solution.

Please take our apologies.

Regards,
Eva Kemp.

#96247 Copied
Tagged: backend, filter, themes, woocommerce, wordpress
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