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Category image not properly show, also products. Attributes are suddenly erased

This topic has 6 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

telemacosistemas

Participant

April 23, 2018 at 12:40

Hi,

My name si Miguel Angel.

We area experiencing the following issues:
When displaying categories, are now properly displayed, for example:
https://musicalsanfrancisco.es/categoria-producto/viento-metal/

Product images; thumbnails not properly being shown:
https://musicalsanfrancisco.es/producto/trompeta-iniciacion-sib-amadeus-lacada/

Attributes:
When creating a new one, at the backend, the others suddenly get erased.

Please, contact administrator
for this information.

#191729 Copied

5 Answers

Rose Tyler

Support staff

April 23, 2018 at 14:32

Hello,

1. What exactly do you want to change http://prntscr.com/j9003n ?
Please check settings of Product Catalog in Customize > Woocommerce.
2. Have you re-saved Theme Options settings after the theme update?
3. Please provide some screenshots and temporary wp-admin access.

Regards

#191749 Copied

telemacosistemas

Participant

April 24, 2018 at 09:14

Hi, sure, private it goes.

Please, contact administrator
for this information.

#191815 Copied

Rose Tyler

Support staff

April 24, 2018 at 09:53

Unfortunately, we can’t log in. Please check.
Yes, we need to create attributes with woopress theme and check the situation with default theme too, so maybe it would be better to create a staging site and provide us with access.

Regards

#191822 Copied

telemacosistemas

Participant

April 25, 2018 at 16:48

Hi, I send you data and test site in private.

Please, contact administrator
for this information.

#191973 Copied

Olga Barlow

Support staff

April 26, 2018 at 14:08

Hello,

1, 2) Check the product category and image gallery now, please.
3) Also, we have checked the attributes on the test site and did not face the described issue. Can you, please, confirm that you have this problem on test site and describe in details your actions, step by step.

Regards

#192002 Copied
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