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Category not showing products - by Eoorlll

This topic has 4 replies, 3 voices, and was last updated 7 years ago ago by Rose Tyler

  • Avatar: Eoorlll
    Eoorlll
    Participant
    December 22, 2017 at 20:34

    Hello! I would like to know why on the category page the products have stopped displaying?

    #180645 Copied Theme version: 1.0 WooCommerce version: 3.2.6
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 23, 2017 at 10:58

    Hello,

    What version of parent theme do you use? Provide me temporary admin panel and FTP access to your site to find out why you have this issue with product categories.

    Regards

    #180652 Copied
    Avatar: Eoorlll
    Eoorlll
    Participant
    December 24, 2017 at 12:27

    Theme Version: 4.12
    Access to admin panel and FTP in private content

    Please, contact administrator
    for this information.
    #180673 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 10:53

    Hello,

    Sorry for the delay due to the weekends.
    Follow our documentation to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/. Don’t forget to create backup of your files and database before starting update process.

    Regards

    #180699 Copied

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