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Category page from shop not showing number of products

This topic has 6 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Sergiu

Participant

May 17, 2023 at 14:58

Not all categories showing products quantity in this category
https://ibb.co/vsTJgsC

#357038 Copied Theme version: 9.1.4

5 Answers

Rose Tyler

Support staff

May 17, 2023 at 15:07

Hello Sergiu,

Thank you for contacting us and for using XStore.

Please provide URL of page from which the screenshot was done.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#357040 Copied

Sergiu

Participant

May 17, 2023 at 15:24

https://mystorage.ro/shop/

#357043 Copied

Rose Tyler

Support staff

May 17, 2023 at 15:33

Hello Sergiu,

Thank you for your response.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#357046 Copied

Sergiu

Participant

May 17, 2023 at 15:44

i can’t becouse website is public.

#357047 Copied

Rose Tyler

Support staff

May 17, 2023 at 15:53

Hello Sergiu,

Thank you for your response.

If your site is live, you can create a staging site (full copy of the existing one), to be able to do tests there, without affecting your business.
Try the Duplicator plugin to migrate/copy your site.
If the situation is independent of the theme you will need to contact support of WooCommerce. If the problem persists with our theme only, we will need temporary wp-admin and FTP access to the staging site to do tests and do fix it there.

Kind Regards,
8theme team

#357048 Copied
Tagged: category page, products, showing number, templates, woocommerce, wordpress
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