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Category pages are destroyed suddenly. - by Brutal

This topic has 6 replies, 2 voices, and was last updated 2 weeks ago ago by Alex Carter

Brutal

Participant

March 30, 2025 at 20:25

Hello

My site’s category pages are destroyed suddenly, while everything was ok, and I cannot understand the reason. All pages seems ok with full width, but shop page has small width, images doesn’t load and everything is wrong. A week before everything were ok but with no change of our hands, shop pages are a mess. Any help?

Thanks in addition

#439197 Copied Theme version: 9.4.9

5 Answers

Alex Carter

Support staff

March 31, 2025 at 09:00

Hello, Brutal,

Thank you for reaching out to us.

We’re sorry to hear about the issues you’re experiencing with your category and shop pages. We understand how frustrating this can be, especially when everything was functioning correctly before.

It appears that a critical error is occurring on the page. To help us identify and resolve the issue as quickly as possible, please follow the steps below:

1. Enable Debug Mode in WordPress
Please enable debug mode to help identify the specific error on your site. You can follow the official WordPress guide here:
https://wordpress.org/support/article/debugging-in-wordpress/
This will provide more detailed information and point us in the right direction for troubleshooting.

2. Provide Temporary FTP Access
In order to investigate further, we kindly ask that you provide us with temporary FTP access. Please include the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type (e.g., SFTP, FTPS)

If you’re unsure how to create or locate these credentials, we recommend contacting your hosting provider. They will be able to assist you in setting up the necessary access.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#439244 Copied

Brutal

Participant

April 12, 2025 at 09:00

I don’t have my boss’ permission to give to 8theme access to our site, so I cannot. Is there anything I can do to resolve this problem?

#440494 Copied

Alex Carter

Support staff

April 12, 2025 at 09:38

Hello, Brutal,

Thank you for reaching out to us.

We have identified a critical error occurring on the category pages of your website. In order to assist you more effectively, we kindly ask that you enable WordPress debug mode. This will help us pinpoint the specific issue and facilitate a more accurate resolution.

You can refer to the official WordPress guide on enabling debug mode at the following link:
https://wordpress.org/support/article/debugging-in-wordpress/

Once debug mode is enabled, please share any relevant error messages or logs with us so we can proceed with troubleshooting.

Warm Regards,
The 8Theme Team

#440502 Copied

Brutal

Participant

April 12, 2025 at 11:05

I get these information from the log file, and each of them thausands of times…

[12-Apr-2025 09:06:14 UTC] PHP Fatal error: Allowed memory size of 402653184 bytes exhausted (tried to allocate 17332785 bytes) in /var/www/vhosts/brutal.gr/httpdocs/wp-includes/class-wpdb.php on line 3457

[12-Apr-2025 09:06:15 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the woocommerce-gateway-stripe domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/brutal.gr/httpdocs/wp-includes/functions.php on line 6114

[12-Apr-2025 09:16:30 UTC] PHP Warning: Trying to access array offset on value of type bool in /var/www/vhosts/brutal.gr/httpdocs/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 2911

[12-Apr-2025 09:20:05 UTC] PHP Fatal error: Allowed memory size of 402653184 bytes exhausted (tried to allocate 12587008 bytes) in /var/www/vhosts/brutal.gr/httpdocs/wp-includes/functions.php on line 625

[12-Apr-2025 09:45:44 UTC] PHP Fatal error: Allowed memory size of 402653184 bytes exhausted (tried to allocate 417792 bytes) in /var/www/vhosts/brutal.gr/httpdocs/wp-includes/functions.php on line 3908

[12-Apr-2025 09:26:03 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /var/www/vhosts/brutal.gr/httpdocs/wp-includes/functions.php on line 650

#440512 Copied

Alex Carter

Support staff

April 12, 2025 at 12:11

Hello, Brutal,

Thank you for reaching out to us.

Kindly reach out to your hosting provider and request their assistance in resolving the following memory error: “PHP Fatal error: Allowed memory size of 402653184 bytes exhausted (tried to allocate 17332785 bytes)…”

For further details, you may refer to the following documentation: https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Warm Regards,
The 8Theme Team

#440517 Copied
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