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Category Product - by GEMA - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 4 years, 8 months ago ago by GEMA

GEMA

Participant

May 27, 2020 at 13:19

Hello again

In this website i see all items in category product,
https://www.repararsamsungsat.com/categoria-producto/galaxy-serie-s/
but in this category i see the category well
https://www.repararsamsungsat.com/categoria-producto/galaxy-serie-a/

#238961 Copied Theme version: 6.3 WooCommerce version: 4.1.0

13 Answers

Rose Tyler

Support staff

May 27, 2020 at 13:25

Hello,

Appearance > Customize > WooCommerce > Product catalog > Category display > Show products

Regards

#238963 Copied

GEMA

Participant

May 27, 2020 at 20:25

Hi Rose I change, but I dont see the category

THIS IS MY FIRST CATEGORY PRODUCT – i see all items not subcategories, WRONG
https://www.repararsamsungsat.com/categoria-producto/new/

THIS IS MY SECOND CATEGORY PRODUCT – I see subcategory, OK
https://www.repararsamsungsat.com/categoria-producto/galaxy-serie-a/

I have the same configurate

#239023 Copied

GEMA

Participant

May 27, 2020 at 20:32

I have 21 items in each subcategory but dont see

Please contact administrator
for this information.

#239024 Copied

Rose Tyler

Support staff

May 28, 2020 at 07:39

Hello,

We can’t access your Dashboard – http://prntscr.com/sp78un Please check. Is there any restriction by ip?

Regards

#239067 Copied

GEMA

Participant

May 28, 2020 at 09:41

I dont have any restriction, probe again https://www.repararsamsungsat.com/wp-admin/

#239082 Copied

Olga Barlow

Participant

May 28, 2020 at 14:39

Hello,

Contact your hosting provider about this https://prnt.sc/sp78un We are located in the not Spanish language country and it seems that your hosting provider blocks login option for other countries. We can’t check the Dashboard even if logged in using a frontend form.

Regards

#239136 Copied

GEMA

Participant

June 2, 2020 at 09:50

Hi you have permission yet

#239571 Copied

Olga Barlow

Participant

June 2, 2020 at 22:18

Hello,

Unblock IP of our support member http://prntscr.com/ssmc6b Because it seems that it was blocked.

Regards

#239630 Copied

GEMA

Participant

June 8, 2020 at 09:46

I´ve created access FTP

Please contact administrator
for this information.

#240186 Copied

Olga Barlow

Participant

June 10, 2020 at 09:58

Hello,

Our support staff can’t connect to FTP http://prntscr.com/sx2ivy or at least check your site https://gyazo.com/c84ebcc4b92491bde3c505cfc1c89d6b because of your firewall. Please, make sure that you added the mentioned IPs to the whitelist and removed them from the blacklists. Or maybe disable it for a few days to allow us to check the issue and fix it.
Our support can’t proceed with your issue because of this.

Regards

#240365 Copied

GEMA

Participant

June 11, 2020 at 10:33

You have access for FTP again. The server master let you up archives again.

#240434 Copied

Olga Barlow

Participant

June 12, 2020 at 09:49

Hello,

We are able to log in to your Dashboard. We have checked the backend of the category and subcategories that it has. And checked the frontend. I don’t see problem with displaying the subcategories on the category page http://prntscr.com/syec90 So, could you explain in more detail what exactly is wrong here https://www.repararsamsungsat.com/categoria-producto/new/ ?

Regards

#240530 Copied

GEMA

Participant

June 12, 2020 at 14:02

Now it´s OK

#240567 Copied
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