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Caterogies images not appearing the same as in builder view.

This topic has 16 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

Terpsauce

Participant

April 9, 2024 at 09:45

Hello, in the builder the images appear to fill the circle, on the live version the images are small squares.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#390795 Copied Theme version: 9.3.1

15 Answers

Rose Tyler

Support staff

April 9, 2024 at 11:03

Hello, Mr.Auxins,

We kindly request that you provide us with the URL of the page from which the screenshot was taken, as well as temporary wp-admin access credentials.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

#390823 Copied

Terpsauce

Participant

April 11, 2024 at 21:13

ugmp.co.uk . DM sent with credentials to staging site. It’s the home page you are looking for, after signing in Past the landing page.

Please contact administrator
for this information.

#391283 Copied

Rose Tyler

Support staff

April 12, 2024 at 07:44

Hello, Mr.Auxins,

We appreciate your prompt response.

Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ (do not update XStore Core plugin before the theme update).

We’ve changed the custom CSS for a section from https://prnt.sc/SX2Xgn_h18Fd to https://prnt.sc/gaaRmBaLPOTB , the result – https://prnt.sc/WJpPF9VomTcH

Best regards,
The 8Theme Team

#391314 Copied

Terpsauce

Participant

April 12, 2024 at 08:55

Hello, my them is updated, that’s not the issue.

I can see the changes on the STAGING site, but not the main site.

I need a copy of the css so I can do it myself.

#391338 Copied

Rose Tyler

Support staff

April 12, 2024 at 08:57

Hello, Mr.Auxins,

Thank you for your cooperation.

Best regards,
The 8Theme Team

#391340 Copied

Terpsauce

Participant

April 12, 2024 at 09:11

You didn’t read. ~response makes no sense.

Hello, my them is updated, that’s not the issue.

I can see the changes on the STAGING site, but not the main site.

I need a copy of the css so I can do it myself.

Read, then human response please. Not robot response.

Thanks

#391346 Copied

Terpsauce

Participant

April 12, 2024 at 09:13

Clearly a language barrier here with Rose Tyler not reading my messages and replying correctly.

Is someone else able to assist?

#391347 Copied

Terpsauce

Participant

April 12, 2024 at 09:14

I genuilny dont know if dealing with human or chat bot here…..

#391348 Copied

Terpsauce

Participant

April 12, 2024 at 10:12

I also couldn’t see a setting to change the surrounding circle from yellow to red.

#391370 Copied
Rose Tyler

Support staff

April 12, 2024 at 10:21
Hello, Mr.Auxins,

We appreciate your prompt response.

Please find below a description of the actions taken:
“We’ve changed the custom CSS for a section from https://prnt.sc/SX2Xgn_h18Fd to https://prnt.sc/gaaRmBaLPOTB , the result – https://prnt.sc/WJpPF9VomTcH”
It means you just need to copy this code https://prnt.sc/gaaRmBaLPOTB from the staging site > go to the Live site > and replace this code https://prnt.sc/SX2Xgn_h18Fd with this one https://prnt.sc/gaaRmBaLPOTB
```
.custom-categories-block .category-grid {
    margin: auto;
    border-width: 5px;
    border-color: #f7f6f6;
    border-style: solid;
    border-radius: 100px;
    background: #f7f6f6;
   -webkit-transition: all .25s;
    transition: all .25s;
}
.custom-categories-block .category-grid:hover {
        background: transparent;
        border-color: #f3c81c;
}
```
We hope it is clear now and you can clearly see all the screenshots.

“I also couldn’t see a setting to change the surrounding circle from yellow to red.” – please edit the border color here https://prnt.sc/5NwylUu1WONK

Best regards,
The 8Theme Team
#391381 Copied
Terpsauce

Participant

April 12, 2024 at 11:03

Staging8.

Please contact administrator
for this information.

#391404 Copied

Rose Tyler

Support staff

April 12, 2024 at 13:39

Hello, Mr.Auxins,

We are pleased to inform you that all of your inquiries within this thread have been addressed comprehensively https://prnt.sc/U82DgtuRCCRd . Consequently, the establishment of a new staging site is deemed unnecessary at this juncture.

However, we must bring to your attention that the credentials you have furnished for staging site number 8 appear to be invalid https://prnt.sc/Cm3t-GuH2Wpv

Best regards,
The 8Theme Team

#391432 Copied

Terpsauce

Participant

April 12, 2024 at 22:50

Hello, unfortunately your code doesnt fix the problem. It appears correct in the builder but not on the live site.

The image is over the circle and exceeds it.

Files is visible for topic creator and
support staff only.

#391506 Copied

Terpsauce

Participant

April 12, 2024 at 22:59

Its ok, I tweaked it a little and its fixed.

Thanks

#391507 Copied

Andrew Mitchell

Support staff

April 12, 2024 at 22:59

Dear Terpsauce,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#391508 Copied
Tagged: builder view issue, caterogies images, image display problems, woocommerce themes, woocommerce troubleshooting, wordpress themes
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Caterogies images not appearing the same as in builder view.

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