Return to previous page

Cell phone view see a lot of white space

This topic has 6 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

Jhen

Participant

December 14, 2023 at 07:25

pls help me check short white space

like https://s.dejavu.studio/i/x5QFzD red zone

https://boardgamer.org/product-category/%e9%81%8a%e6%88%b2%e9%a1%9e%e5%9e%8b/%e7%ab%b6%e9%80%9f/

cell phone view see a lot of space

Please, contact administrator
for this information.

#376622 Copied Theme version: 6.4.4 WooCommerce version: 7.8.2

5 Answers

Rose Tyler

Support staff

December 14, 2023 at 07:53

Hello, Jhen,

We appreciate you contacting us regarding the issue you have encountered.

Upon investigation, we have determined that the root of the problem lies within the custom CSS code https://prnt.sc/AdJUpIMi86gY . It appears that one instance of the code has been inserted into the child theme’s style.css file, and another instance is present in the Theme Options under Global Custom CSS.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#376628 Copied

Jhen

Participant

December 14, 2023 at 07:54

can you help me fix it

#376629 Copied

Rose Tyler

Support staff

December 14, 2023 at 09:31

Hello, Jhen,

We appreciate your prompt response.

We have successfully removed the specified code as per your request from Theme Options: https://prnt.sc/0TXik1uKpFpg. However, we are unable to make the necessary changes to the child theme without FTP access. Could you please provide us with the FTP access details?

We appreciate your cooperation.

Kind Regards,
8theme team

#376637 Copied

Jhen

Participant

December 14, 2023 at 09:34

here is the ftp data

Please contact administrator
for this information.

#376638 Copied

Rose Tyler

Support staff

December 14, 2023 at 10:11

Hello, Jhen,

We appreciate your prompt response.

We would like to inform you that we have successfully removed the code from the royal-child/style.css file. However, it appears that the changes are not yet reflected on your website, likely due to caching issues. We kindly ask that you clear your CDN cache to ensure that the updates are visible. Should you require assistance with this process, please do not hesitate to reach out to your hosting provider.

Kind Regards,
8theme team

#376645 Copied
Tagged: eliminate white space, mobile view optimization, responsive woocommerce design, woocommerce themes, wordpress templates
Viewing 6 results - 1 through 6 (of 6 total)