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"Centre Fixed Image" product page layout display error

This topic has 26 replies, 3 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

Graham

Participant

June 14, 2018 at 00:25

Hi there,

I’m having an issue regarding the “Centre Image Fixed” product page layout.

Screenshot:
https://ibb.co/iaugZd
Problem:
When the product page is first-time loaded, (With the mouse scrolling down), the right sidebar displayed in the middle of the page, rather than keeping at the top. (This displaying issue only appears when each product page is first-time visited.)
Browser:
Chrome latest version

Could you please kindly have a check and let me know how to fix it? Or is it just an issue on my side (on my PC)?

Thanks very much
Regards
Graham

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for this information.

#194850 Copied

25 Answers

Rose Tyler

Support staff

June 14, 2018 at 10:49

Hello,

Please try to delete this custom css code https://prnt.sc/jutwur

Regards

#194874 Copied

Graham

Participant

June 14, 2018 at 17:12

Thanks very much, the right side is working great now.

However, there is an issue with the “Image scrolling effect”

Screenshot:
https://ibb.co/n54Zpd

Problem:
On first time visit of the product, with the mouse scrolling down, the images are stopped scrolling to the top at a point. (A few images are left to be un-scrollable which appears to be out of the range of the two sides.)

Can you please have a check?
Best Regards
Graham

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for this information.

#194929 Copied

Rose Tyler

Support staff

June 15, 2018 at 10:20

Sorry, but your problem is a bit unclear for me. Could you please make some video for better understanding?

Regards

#194971 Copied

Graham

Participant

June 18, 2018 at 00:04

Hi yes,

I have made a video of the Web product page screen, can you please have a check in the private content?

Thanks!
Regards
Graham

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for this information.

#195017 Copied

Rose Tyler

Support staff

June 18, 2018 at 11:27

Hello,

Looks like it is the effect of slow internet connection that affected work of scripts on products that have a lot of images. Provide us with FTP access we will try to fix it. Likely etheme.js file should be edited in parent theme.

Regards

#195050 Copied

Graham

Participant

June 18, 2018 at 14:04

Thank you,

I have attached the —FTP Login Details— below in the private content.

You might need to upload the —PUTTY private key— to access the FTP.

Kind Regards
Graham

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for this information.

#195078 Copied

Rose Tyler

Support staff

June 19, 2018 at 10:21

Hello,

Unfortunately, we can’t connect.
Please edit etheme.js file (xstore/js folder) > change this https://prnt.sc/jwmitt to https://prnt.sc/jwmhwe
setTimeout(function(){ … }, 300);
(300 number is time for delay – you can try to increase in case this is a bit of time for good loading)
Then copy content of etheme.js and minify it https://jscompress.com/ > replace content of etheme.min.js file.
Clear cache and check if your problem is solved.

Regards

#195144 Copied

Graham

Participant

June 19, 2018 at 19:54

Sorry to bother again, but when I was trying to minify the etheme.js via https://jscompress.com/, it says:
——————————————————————————
File etheme.js: In strict mode code, functions can only be declared at top level or immediately within another function. (line: 2936, col: 16)
——————————————————————————
(Even with the original unmodified etheme.js file.)

I have updated the FTP login credentials and the permission level to 777 for these js files, could you please have a check again?
(The FTP login credentials are attached here below in the private content.)

Kind Regards
Graham

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for this information.

#195193 Copied

Rose Tyler

Support staff

June 20, 2018 at 09:39

Please try another minifier, for example, https://www.minifier.org/ or http://javascriptcompressor.com/

Regards

#195221 Copied

Graham

Participant

June 26, 2018 at 02:26

Hi, again

I have tried to change the code:
———————————–
setTimeout(function(){ … }, 300);
———————————–
And adjusted the number”300″ from “100” to “600”; However, there still seems to have loading issue for the images.

Could you please have a check again?
Looking forward to hearing from you.

Regards
Graham

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for this information.

#195518 Copied

Rose Tyler

Support staff

June 26, 2018 at 07:51

Hello,

Please check credentials, because we can’t log in.

Regards

#195527 Copied

Graham

Participant

June 26, 2018 at 17:55

Hi, sorry

The WP login credentials are updated now.
Please have a check in the private section.

Regards
Graham

Please, contact administrator
for this information.

#195573 Copied

Rose Tyler

Support staff

June 27, 2018 at 08:09

Hello,

js files do not work from the child theme. Please send us with your etheme.js and etheme.min.js files from js folder of the parent theme – https://www.8theme.com/contact-us/ We will do required changes there and you will be able to replace these files.

Regards

#195602 Copied

Graham

Participant

June 28, 2018 at 04:17

Hi, thank you
I have attached the files(etheme.js and eheme.min.js) link here below in the private section.
Can you please have a check?
(By the way, I do have tried to edit the files and as you previously advised uploaded to the Xstore parent theme.)

Appreciated!
Regards
Graham

Please, contact administrator
for this information.

#195678 Copied

Rose Tyler

Support staff

June 29, 2018 at 07:45

Hello,

We’ve sent archive with files to your registration email. Please rename both files in your theme folder and upload new. Then clear cache and check site. If all will be fine, you will be able to delete renamed files.

Regards

#195712 Copied

Graham

Participant

July 3, 2018 at 08:34

Hi,

Just wanna let you know the code worked great!
The problem is resolved now.

Thank you very much
Cheers!

#195894 Copied

Rose Tyler

Support staff

July 3, 2018 at 08:37

Hello,

Great. Thanks for letting us know.

Regards

#195895 Copied

Graham

Participant

July 4, 2018 at 05:18

Hi how are you doing today,

Sorry to bother again, but just found the error still exist on some product which has many photos.
(I have already replaced the JS and JS.min files in the Xstore parent theme.)

Screenshot here: https://ibb.co/hkqcXJ

Can you pls kindly have a check what was going wrong with it?

Regards

Please, contact administrator
for this information.

#195980 Copied

Rose Tyler

Support staff

July 4, 2018 at 12:38

Hello,

Scripts need time to get the height of images block and to set proportions from top and bottom for scrolling block. You can enable site preloader – https://prnt.sc/k2dpih or use another layout for single product. There is no another solution, unfortunately.

Regards

#196021 Copied

Graham

Participant

July 9, 2018 at 15:58

Hi,

Thanks for your patience to help, I have tried to activate the site preloader, but the problem (Images stops scrolling to the top at a point.) still existed (Only for the products with many photos.)

I’m just wondering if there’s any other code that could affect the image scrolling effect?
Because this is an important function for almost all of our products, could you recommend if we can resolve it with a customization service like what the sidebar banner ads showed?

Thank you very much in advance.
Regards

Please, contact administrator
for this information.

#196384 Copied Theme version: LATEST

Olga Barlow

Support staff

July 10, 2018 at 14:28

Hello,

We have made some improvements. Check now, please.

Regards

#196442 Copied

Graham

Participant

July 10, 2018 at 14:48

Really impressed of how great it is working now!

I have asked before if you could let me know how can I donate a little bit for the great customer service, and I have to honestly ask again if you can provide me a Paypal or Bitcoin address, I would be very happy to buy you some coffee for appreciation.

Thanks very much
Best Regards
Graham

Please, contact administrator
for this information.

#196449 Copied

Olga Barlow

Support staff

July 10, 2018 at 15:54

Hello,

Oh, we are grateful for your kindness and generosity and appreciate your desire to make some donation.
Our PayPal is pay@8theme.com.
Thank you!

Regards

#196462 Copied

Graham

Participant

July 11, 2018 at 07:15

Cheers!

Have a Nice day 🙂

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for this information.

#196479 Copied

Olga Barlow

Support staff

July 11, 2018 at 08:30

Thanks a lot! Have a good day too!

Regards

#196489 Copied
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