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Changed slider now it doesnt show on my homepage

This topic has 4 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Kinja

Participant

August 8, 2024 at 13:01

Hi,

Ive used a pre build website and changed the slider and now it doesnt show.
Ive tried to clear the cache but still doesnt work.

#409529 Copied Theme version: 9.3.16

3 Answers

Tony Rodriguez

Support staff

August 8, 2024 at 13:55

Hello, @Kinja,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#409536 Copied

Kinja

Participant

August 8, 2024 at 15:23

Info in private content area

Please contact administrator
for this information.

#409561 Copied

Luca Rossi

Support staff

August 9, 2024 at 09:49

Dear Kinja,

We hope this message finds you well.

We have observed that upon removing the vertical slider at the bottom of your webpage, the header slider now functions correctly. This leads us to believe there may be conflicts arising from having multiple sliders on the same page.

Could you please confirm if there are any minification tools active on your website, such as CloudFlare? If so, we kindly request that you temporarily disable them to see if this resolves the issue.

Should the problem persist, we recommend reaching out to the Revolution Slider Support Team for further assistance. You can contact them directly at: [https://account.sliderrevolution.com/portal/?redirect_to=supportsystem](https://account.sliderrevolution.com/portal/?redirect_to=supportsystem)

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
The 8Theme Team

#409632 Copied
Tagged: best selling themes, homepage display, slider issues, theme fixes, theme troubleshooting, woocommerce slider, woocommerce themes
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