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Changed the theme from Royal to Xstore and can’t see any of the install plugins

This topic has 13 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

marquand

Participant

April 2, 2024 at 13:39

Hi there,

Please refer to the attached screen shot. My site is experiencing a technical issue. All I did was upload and activate the xstore theme and then the child theme. I have disabled the Royal core and theme.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#389687 Copied Theme version: 9.3.3

12 Answers

Rose Tyler

Support staff

April 2, 2024 at 13:43

Hello, Marquand,

Thank you for reaching out to us.

Please make sure that the Kirki plugin is not activated.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#389691 Copied

marquand

Participant

April 2, 2024 at 13:55

Hi, I’ve granted you access. I don’t have any Kirki plugin.

Please contact administrator
for this information.

#389695 Copied

Rose Tyler

Support staff

April 2, 2024 at 14:06

Hello, Marquand,

We appreciate your prompt response.

Please set the administrator role for the user and let us know.

Best Regards,
8Theme’s Team

#389698 Copied

marquand

Participant

April 2, 2024 at 15:31

Sorry, I’ve done it now.

#389706 Copied

Rose Tyler

Support staff

April 2, 2024 at 15:57

Hello, Marquand,

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#389707 Copied

marquand

Participant

April 2, 2024 at 16:13

Please find the attached.

Please contact administrator
for this information.

#389708 Copied

marquand

Participant

April 3, 2024 at 13:11

Hi there,

Any luck in fixing it?

#389846 Copied

Rose Tyler

Support staff

April 3, 2024 at 13:27

Hello, Marquand,

We apologize for the delay in responding to your inquiry.

Please check the site now.

Best Regards,
8Theme’s Team

#389849 Copied

marquand

Participant

April 5, 2024 at 14:16

Hi there,

If you notice some of the Theme settings can’t be changed – for example the Socials on the header builder. I can’t change the facebook and instagram logos or their colours where it says ‘Type’.

Can you please have a look?

Also wanted to know where the bottom block on the Shop page is on that page if I wanted to change it to a different block id.

Thanks

#390255 Copied

Rose Tyler

Support staff

April 5, 2024 at 14:26

Hello, Marquand,

Please submit separate threads for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Theme Options > Header Builder > Top header > WCAG Color.

2/ https://prnt.sc/-5FKkEntMUX3

Best Regards,
8Theme’s Team

#390258 Copied

marquand

Participant

April 5, 2024 at 17:31

Hi there,

You didn’t advice me that you disabled the maintenance mode plugin. We’ve been editing it live without noticing that you did.

Can you please inform us when you do that please as the website wasn’t meant to be live when we’re making the edits.

#390294 Copied

Rose Tyler

Support staff

April 5, 2024 at 17:47

Hello, Marquand,

I did not disable the maintenance mode plugin on your site. If you want to activate this plugin you can do this.

Were all your questions solved?

Best Regards,
8Theme’s Team

#390298 Copied
Tagged: plugin visibility, royal to xstore, technical support, theme change, troubleshooting, woocommerce, wordpress templates
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