Changes are updating in Elementor editor but not in live website

Hello,
Thanks for your response.
We’ve tried clearing the cache however right after your message, we began noticing that the homepage styles are out of place and doesn’t look right at all. In addition, we’re still having the same issues with glitches around making design changes in Elementor and trying to save it but not seeing the results reflected in the live website.

Please try logging in and take another look at this to see if you could advise on what could be the problem. It’s very frustrating not being able to easily make changes on the website and having to re-do work over and over.

Thanks

Hi Rose,
We have not installed or updated any plugins recently that could have contributed to this problem. Regarding caching, we have completely disabled all caching mechanisms including inside the wp-config.

I have also tried the following things without any luck.
– Regenerated files & data from Elementor -> Tools
– Toggled Safe Mode from Elementor -> Tools
– Switched CSS Print Method to “External File” from Elementor -> Settings -> Advanced
– Toggled “Switch Editor Loader Method” from Elementor -> Settings -> Advanced
– Disabled all other plugins besides XStore Core, Elementor

None of these troubleshooting things have fixed the problem we are having with the homepage where elements are no longer rendering properly. I have attached a screenshot of how it looks like and regardless of how many times I have cleared the cache, switched browsers, nothing seems to be fixing this problem.

Screenshot with all the issues on the homepage has been included in the private content area section

In addition to this issue, we’re facing a bunch of other problems with the theme, listed below.
– The entire experience of editing anything on the website whether through the customizer or static blocks, etc. feels super heavy and takes a really long time to load and render.
– Making changes randomly doesn’t work at certain times where I click update and the changes would be reflected inside Elementor but as soon as I go to the live website, the changes are no longer there. When I refresh Elementor, sometimes the changes are gone from there too, despite saving it earlier. At random intervals, I also noticed the update button gets highlighted after clicking update without making any new changes so we end up having to click update TWICE before it actually updates.
– Throughout the customizer settings of the theme, there are duplicate sizing options like width, etc. For example, if you go to Customizer -> Header Builder -> Main Menu -> Style. You’ll see there are 2 “Content Zoom (%)” options and only one of them seem to make any real changes.

It’s been a very frustrating experience working with your theme and we hope that you guys can help us resolve these issues as it’s blocking us from moving forward with our project. We would appreciate it if you could help us in identifying exactly what is causing these issues so we can come up with a solution accordingly and move forward.

Thank you.

I have attached FTP credentials in the private content area. Let me know if you need anything else.

Hi Olga,
I have updated info in the private content area regarding the server to use. Let me know if you need any more info.

Thanks a lot for your help in finding the root cause for the problem, Olga.
We will do some more testing on our end to make sure everything is working great and we will get back to you if anything else comes up.

Thanks again

Hello,
We’re currently facing another issue and it has to do with the product titles. Whenever we try to go into the product edit mode, the title of the product isn’t editable. It’s greyed out.
We tried to look into the settings to see if it’s something we can toggle off or something but no luck.

Thanks

Hi Olga,
I’ve included a link in the private content area to a screenshare video showing this issue in more detail.

Let me know if you need any additional info.

Thanks

Hello,
We’re running into another question/issue that we can’t seem to resolve.

By default, the newsletter pop-up comes up automatically and in the theme settings, there isn’t a way to turn it off. We can hide it with CSS but we were wondering if there is a customizer option we can toggle off or if there is a theme hook we can use to turn it off programmatically.

Thanks