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Changes are updating in Elementor editor but not in live website

This topic has 21 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

IvanMTK

Participant

October 8, 2021 at 03:03

I’ve been having a lot of issues with the website making changes throughout the site. Every time I make changes in Elementor whether in a static block or via the customizer, I can see the changes in the editor view of Elementor however when I click save/publish and go to the live website, the changes are not there. I have cache disabled so that’s not an issue in this case.

One scenario to reproduce this issue is if you go to Appearance -> Customize -> Woocommerce -> Single Page Builder -> Price and change the price of the color label. You’ll see it gets updated in the Elementor view but not in the live website.

I have provided login access via the private content area so you can take a look for yourself and let me know if you need anything else.

Thanks

Please, contact administrator
for this information.

#304920 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1

20 Answers

Rose Tyler

Support staff

October 8, 2021 at 13:05

Hello,

Use Clear cache Chrome extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw- to clear the browser cache if you use Chrome. Also, disable cache plugin if the site is under development. You’ll be able to enable the cache plugin once you finish. I check the site and see that your settings wors fine, for example, the price color – https://prnt.sc/1vao5nt

Regards

#304952 Copied

IvanMTK

Participant

October 9, 2021 at 02:30

Hello,
Thanks for your response.
We’ve tried clearing the cache however right after your message, we began noticing that the homepage styles are out of place and doesn’t look right at all. In addition, we’re still having the same issues with glitches around making design changes in Elementor and trying to save it but not seeing the results reflected in the live website.

Please try logging in and take another look at this to see if you could advise on what could be the problem. It’s very frustrating not being able to easily make changes on the website and having to re-do work over and over.

Thanks

#305002 Copied

Rose Tyler

Support staff

October 9, 2021 at 10:38

Hello,

We did nothing that may cause a new problem. Have you installed an addition plugin or change settings somewhere? Try to remember what was done before.
There is still cache on your site – https://prnt.sc/1vezwox
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access, so I can pass the problem to our technicians team.

we’re still having the same issues with glitches around making design changes in Elementor and trying to save it but not seeing the results reflected in the live website.

– describe an example, please.

Regards

#305026 Copied

IvanMTK

Participant

October 10, 2021 at 04:29

Hi Rose,
We have not installed or updated any plugins recently that could have contributed to this problem. Regarding caching, we have completely disabled all caching mechanisms including inside the wp-config.

I have also tried the following things without any luck.
– Regenerated files & data from Elementor -> Tools
– Toggled Safe Mode from Elementor -> Tools
– Switched CSS Print Method to “External File” from Elementor -> Settings -> Advanced
– Toggled “Switch Editor Loader Method” from Elementor -> Settings -> Advanced
– Disabled all other plugins besides XStore Core, Elementor

None of these troubleshooting things have fixed the problem we are having with the homepage where elements are no longer rendering properly. I have attached a screenshot of how it looks like and regardless of how many times I have cleared the cache, switched browsers, nothing seems to be fixing this problem.

Screenshot with all the issues on the homepage has been included in the private content area section

In addition to this issue, we’re facing a bunch of other problems with the theme, listed below.
– The entire experience of editing anything on the website whether through the customizer or static blocks, etc. feels super heavy and takes a really long time to load and render.
– Making changes randomly doesn’t work at certain times where I click update and the changes would be reflected inside Elementor but as soon as I go to the live website, the changes are no longer there. When I refresh Elementor, sometimes the changes are gone from there too, despite saving it earlier. At random intervals, I also noticed the update button gets highlighted after clicking update without making any new changes so we end up having to click update TWICE before it actually updates.
– Throughout the customizer settings of the theme, there are duplicate sizing options like width, etc. For example, if you go to Customizer -> Header Builder -> Main Menu -> Style. You’ll see there are 2 “Content Zoom (%)” options and only one of them seem to make any real changes.

It’s been a very frustrating experience working with your theme and we hope that you guys can help us resolve these issues as it’s blocking us from moving forward with our project. We would appreciate it if you could help us in identifying exactly what is causing these issues so we can come up with a solution accordingly and move forward.

Thank you.

Please contact administrator
for this information.

#305056 Copied

Olga Barlow

Support staff

October 11, 2021 at 12:27

Hello,

Provide us with FTP access to your site, please.

Regards

#305149 Copied

IvanMTK

Participant

October 11, 2021 at 16:15

I have attached FTP credentials in the private content area. Let me know if you need anything else.

Please contact administrator
for this information.

#305190 Copied

Olga Barlow

Support staff

October 11, 2021 at 16:36

Hello,

Unfortunately, can’t connect to your server using credentials that you provided https://prnt.sc/1vq3onk
Please, check the host or better provide IP of your host.

Regards

#305192 Copied

IvanMTK

Participant

October 11, 2021 at 18:02

Hi Olga,
I have updated info in the private content area regarding the server to use. Let me know if you need any more info.

Please contact administrator
for this information.

#305197 Copied

Olga Barlow

Support staff

October 12, 2021 at 15:03

Hello,

Issue related to Yoast SEO plugin that parses page and prevents loading of necessary styles if you use banners and products in the mega menu. So, keep Menu Dropdown Ajax Loading option enabled https://prnt.sc/1vusell It helps to avoid the mentioned issue. Check your page now.

Regards

#305274 Copied

IvanMTK

Participant

October 13, 2021 at 13:25

Thanks a lot for your help in finding the root cause for the problem, Olga.
We will do some more testing on our end to make sure everything is working great and we will get back to you if anything else comes up.

Thanks again

#305366 Copied

Olga Barlow

Support staff

October 13, 2021 at 15:08

Hello,

You are welcome. Ok, sure.

Regards

#305378 Copied

IvanMTK

Participant

October 14, 2021 at 15:31

Hello,
We’re currently facing another issue and it has to do with the product titles. Whenever we try to go into the product edit mode, the title of the product isn’t editable. It’s greyed out.
We tried to look into the settings to see if it’s something we can toggle off or something but no luck.

Thanks

#305426 Copied

Olga Barlow

Support staff

October 15, 2021 at 12:30

Hello,

Provide us with the video of the issue for a better understanding of how you edit titles.

Regards

#305484 Copied

IvanMTK

Participant

October 15, 2021 at 19:35

Hi Olga,
I’ve included a link in the private content area to a screenshare video showing this issue in more detail.

Let me know if you need any additional info.

Thanks

Please contact administrator
for this information.

#305547 Copied

Olga Barlow

Support staff

October 16, 2021 at 07:56

Hello,

We found that it happens if Multivendor Marketplace Solution for WooCommerce – WC Marketplace plugin is enabled. Do you plan to create multivendor store? Contact plugin author to clarify what settings you need to adjust o avoid this problem https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/

Regards

#305559 Copied

IvanMTK

Participant

October 22, 2021 at 04:43

Hello,
We’re running into another question/issue that we can’t seem to resolve.

By default, the newsletter pop-up comes up automatically and in the theme settings, there isn’t a way to turn it off. We can hide it with CSS but we were wondering if there is a customizer option we can toggle off or if there is a theme hook we can use to turn it off programmatically.

Thanks

#306133 Copied

IvanMTK

Participant

October 22, 2021 at 05:40

Another question:
We would like to modify the social media icons on the product quick view pop-up modal which comes from the side. We tried looking in the theme settings but couldn’t find anything.

#306137 Copied

Olga Barlow

Support staff

October 22, 2021 at 12:49

Hello,

1) Go to Theme Options > Header builder > remove Newsletter element from the header area connection block https://prnt.sc/1x319sv

2) These icons are share icons, not just links to your social media. You can what share icons to show the in Theme Options > Social Sharing. If you want just to hide all the icons in the QV then go to Theme Options > WooCommerce > Shop elements > Quick View > disable Share icons element.

Please, create new topic if you have other issues. Don’t mix a few problems in one topic to avoid misunderstanding.

Regards

#306196 Copied

IvanMTK

Participant

October 26, 2021 at 02:50

Hello,
Thanks for all your help so far. We’re running into yet again another issue.

We have been customizing the look of the sticky product info bar/banner that shows up as you start scrolling down the page however we’re having an issue when we open the main menu by hovering on any one of the main menu items, the overlay dropdown gets partially hidden under the sticky bar/banner.

You can visit this link to see visually what I mean: https://franks.andrewtechful.com/product/ssk-fungo

I’ve already tried messing around with overriding the z-index but I didn’t have much luck.

Would appreciate your help.

Thank you!

#306505 Copied
Olga Barlow

Support staff

October 26, 2021 at 16:03
Hello,

We have added the below code to fix the issue
```
.page-wrapper {
    z-index: auto;
}
```
Regards
#306615 Copied
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