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Changes in 8Theme Options Won't Save

This topic has 17 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Jack Richardson

thecourtesanscloset

Participant

December 22, 2016 at 22:45

If I make any changes to my Theme, I can’t save it. Everything grays out and the only way out of it is to reload the page.

Help?

#149972 Copied

16 Answers

Rose Tyler

Support staff

December 23, 2016 at 08:16

Hello,

Please try to disable all 3rd-party plugins and check it then.
Make sure you’re using last theme version.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
https://youtu.be/KdWESIIPU1k
(it’s for Legenda theme but the process is the same).
Also, update all required plugins https://www.8theme.com/download-plugins/ .

Regards,
Rose Tyler.

#149987 Copied

thecourtesanscloset

Participant

December 23, 2016 at 20:32

I’ve done all this and it’s not helping. What now?

#150078 Copied Theme version: Classico

thecourtesanscloset

Participant

December 24, 2016 at 06:11

AND now my plugins aren’t working.

#150087 Copied

Jack Richardson

Support staff

December 26, 2016 at 12:47

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#150175 Copied

thecourtesanscloset

Participant

December 26, 2016 at 23:01

I had to completely disable Classico in order to use my site. Several of the plugins weren’t working after the update either. I couldn’t get “Classico” off the header, remove the header image, change the top Parallax, remove the EightTheme link, or change the footer. After the updates, Visual Composer and Essential Grid stopped working. And I never got the newsletter to stop popping up. I couldn’t customize or change its shortcode either.

Please, contact administrator
for this information.

#150240 Copied Theme version: Classico

Jack Richardson

Support staff

December 27, 2016 at 14:26

Hello,

Unfortunately we can’t connect to your server with the provided FTP credentials.
Please check them and send us the correct ones.

Best regards,
Jack Richardson.

#150296 Copied

thecourtesanscloset

Participant

December 27, 2016 at 14:36

I’m sorry. Did you even read my message? I’m on a managed DreamHost server and don’t actually have FTP access. They handle that for me.

Please, contact administrator
for this information.

#150298 Copied Theme version: Classico

Jack Richardson

Support staff

December 27, 2016 at 19:49

Hello,

I activated Classico theme and tried to save changes in Theme Options. They were saved successfully. Now I’ve enabled your previous theme back.
Please clarify what current problem you have with Classico theme.

Thank you.
Best regards,
Jack Richardson.

#150361 Copied

thecourtesanscloset

Participant

December 29, 2016 at 01:27

I logged back in and attempted to save the theme. I’m back to the original problem. It still won’t save. I’ve tried multiple browser windows, clearing cookies, caches, etc.

It still won’t save. I have no idea how you made it save but it won’t do it for me. I’ve tried from the sidebar Publish and Save window but it says any changes I make are unrecognizable. If I try from the 8Theme Console itself it grays out and I have to refresh the page again.

Please fix this immediately or issue a refund for a product that doesn’t work. I have absolutely no proof that it even worked for you on my site.

#150461 Copied Theme version: Classico

Jack Richardson

Support staff

December 29, 2016 at 19:13

Hello,

Could you please show a video of your problem so we have clear understanding of the issue? As we can’t replicate it from our end.

Thank you.
Best regards,
Jack Richardson.

#150529 Copied

thecourtesanscloset

Participant

December 29, 2016 at 20:39

#150534 Copied

thecourtesanscloset

Participant

December 29, 2016 at 20:48

Trying this again. Sorry about that. This is what it’s doing.

<iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/zfa70y8pf7M” frameborder=”0″ allowfullscreen></iframe>

#150535 Copied

thecourtesanscloset

Participant

December 29, 2016 at 20:49

https://youtu.be/zfa70y8pf7M

Third time’s the charm. Maybe.

#150536 Copied

Eva Kemp

Support staff

December 31, 2016 at 09:33

Hello,

Are you experiencing this issue on MACOS?
Could you please check it on PC in different browsers?

Looking forward to your reply.
Regards,
Eva Kemp.

#150646 Copied

thecourtesanscloset

Participant

December 31, 2016 at 17:48

I don’t have a PC. Only Macs. But I checked it on Safari, Google Chrome, and Firefox. It’s all the same.

#150653 Copied Theme version: Classico

Jack Richardson

Support staff

January 3, 2017 at 14:33

Hello,

We checked Theme Options on MAC OS and didn’t find any issues. Please watch the video:
https://www.dropbox.com/s/18xzdjz07domy5p/video1.mov?dl=0

Best regards,
Jack Richardson.

#150762 Copied
Tagged: 8theme, changes, options, save, themes, woocommerce, wordpress
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