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Changes not visible in live site while logged in changes are visible – not cache related

This topic has 10 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

gewoonbovenaan

Participant

May 10, 2023 at 14:56

Hi for my client i have made a page but when logged in you see the changes. But in live (private and cache empty) you dont see it. We face these problems a lot of times and cant find out why.
logged in: https://gyazo.com/f2ad9544b6d1d6f15f6e6f3b8741d52b
private and cache empty: https://gyazo.com/83852fe9ee1be2474ff6da98c9bb2dc3

ANy idea how this can happen?

Please, contact administrator
for this information.

#356263 Copied Theme version: 10

9 Answers

Rose Tyler

Support staff

May 10, 2023 at 15:08

Hello, Gewoonbovenaan,

Thank you for contacting us and for using XStore.

We can’t log in – https://prnt.sc/1wpw3fpfnbLP Please check the credentials.

Kind Regards,
8theme team

#356266 Copied

gewoonbovenaan

Participant

May 10, 2023 at 15:17

sorry please check again thanks

#356268 Copied

Rose Tyler

Support staff

May 10, 2023 at 15:31

Hello, Gewoonbovenaan,

Thank you for your response.

You are using CDN https://prnt.sc/WjL6mcW2VnOj , so try to ask your hosting provider to disable it temporarily, and check how it works then.

Kind Regards,
8theme team

#356272 Copied

gewoonbovenaan

Participant

October 1, 2024 at 12:26

actually i have the same problem with another project and another license. But cdn is not enabled.

in elementor edit mode:
https://gyazo.com/2bb80e8b395df5046f33b2061711a0bd
https://gyazo.com/dd32b364225d3aed7ce30266b07626b7

live site:
https://gyazo.com/de9d7ccb5f2a24772c08190f529e18e5
https://gyazo.com/0a4f8d6ebc53c10ba81a7d04f4971d12

Please contact administrator
for this information.

#416619 Copied

Rose Tyler

Support staff

October 1, 2024 at 13:32

Hello, Gewoonbovenaan,

We hope this message finds you well. We kindly request that you update the theme and plugins at your earliest convenience. Please inform us once the updates have been completed, so we can ensure that this resolves your request.

Kind Regards,
8theme team

#416634 Copied

gewoonbovenaan

Participant

October 1, 2024 at 14:15

Hi,

Yes everything is on the latest version i believe: https://gyazo.com/fa5fa794e42a5170691caf7e3d9897ad

#416644 Copied

Rose Tyler

Support staff

October 1, 2024 at 14:24

Hello, Gewoonbovenaan,

Dashboard > Updates > click on “Check again” and update theme and Core plugin – https://prnt.sc/wqUStgrYvUTX

Kind Regards,
8theme team

#416646 Copied

gewoonbovenaan

Participant

October 1, 2024 at 15:10

You were right, there i have update it but it didnt change anything 🙁
https://gyazo.com/1e6c2615d24ad6874c71d5810ce07f95

#416653 Copied

Rose Tyler

Support staff

October 1, 2024 at 15:24

Hello, Gewoonbovenaan,

We’ve tried to edit your Home page and changes are visible.

Please provide an example of what exactly you can’t change correctly.

Kind Regards,
8theme team

#416658 Copied
Tagged: cache related, changes visible, live site, logged in, themes, woocommerce, wordpress
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