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Changes show in Elementor editor but not in live website

This topic has 14 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

Ana Ambrosio

Participant

October 19, 2021 at 06:52

Hello,

I’m trying to change the font and some colors in my website but it’s not working.
The changes show in the editor, but not in live website.
I don’t know what could be causing this problem, so I would really aprecciate your help.

In the private area I’m providing some information that could be useful.

Thanks

Please, contact administrator
for this information.

#305817 Copied Theme version: 8.0.7

13 Answers

Rose Tyler

Support staff

October 19, 2021 at 07:22

Hello,

There is an error – https://prnt.sc/1wozzpm You need to fix Access-Control-Allow-Origin as described here – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
About menu color in the header, Theme Options > Speed Optimization > Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache > Off, clear cache, and check the result. Activate mentioned options once all changes to the menu will be done.

Regards

#305819 Copied

Ana Ambrosio

Participant

October 20, 2021 at 03:48

Hello,

I followed the tutorial, but it didn’t work.
I don’t run CDN, so I tried to fix the error through the htaccess file, but it is not working.
Is there any other way I can fix this problem?

About the colors, I followed your instructions and disabled all cache but it still doesn’t work.

I would really aprecciate your help

Please contact administrator
for this information.

#305889 Copied

Olga Barlow

Support staff

October 20, 2021 at 11:57

Hello,

I don’t see the mentioned error about the font on your site and also if I change header colors or logo I see the changes https://prnt.sc/1wu4ptx
Do you use Chrome? Try https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to clear browser cache.

Regards

#305946 Copied

Ana Ambrosio

Participant

October 21, 2021 at 06:19

Hello,

I cleaned the browser cache and now things are working, but for some reason, I can’t remove this underline from the main menu. I’m submitting some prints that show the option I chose in the editor and the one that shows in live mode.

https://prnt.sc/1wx7uz3
https://prnt.sc/1wx6lon

Am I doing something wrong?

Thanks

#306028 Copied
Rose Tyler

Support staff

October 21, 2021 at 07:40
Hello,

Try to disable this plugin – https://prnt.sc/1wxgubp , or use the next custom CSS code:
```
.menu-main-container a:hover {
    text-decoration: none !important;
}
```
Regards
#306033 Copied
Ana Ambrosio

Participant

October 22, 2021 at 05:16

Hello

I used the CSS, but now for some reason the “my account” button is gone.
How can I fix it?

https://prnt.sc/1x1i5nm

Thanks

#306134 Copied

Olga Barlow

Support staff

October 22, 2021 at 12:37

Hello,

The mentioned CSS code could not remove the account. Did you enable any additional plugins or change any option before the account icon disappeared?

Regards

#306193 Copied

Ana Ambrosio

Participant

October 22, 2021 at 17:51

Hello,

I think it could be the XStore Core plugin, I had to update it.
For some reason, the plugin page in wordpress didn’t show the update for this plugin, although all pages in wordpress showed a warning telling me to update it, so I had to do it through FTP.

If it helps, I can provide you access to FTP

#306232 Copied

Rose Tyler

Support staff

October 23, 2021 at 08:30

Hello,

Read about plugin update here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check My account in the Header then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access, so I can pass the problem to our technicians team.

Regards

#306257 Copied

Ana Ambrosio

Participant

October 26, 2021 at 05:06

Hello,

Everything is working now, thank you.

#306508 Copied

Rose Tyler

Support staff

October 26, 2021 at 06:09

Hello,

You’re welcome!

Regards

#306509 Copied

Ana Ambrosio

Participant

November 26, 2021 at 22:12

Hello!

For some reason the problem is happening again.
The font used on the website is different from the one on live mode.

I would really appreciate your help!

#309994 Copied

Rose Tyler

Support staff

November 27, 2021 at 09:25

Hello,

We can see this error – https://prnt.sc/20xkke8 If you can’t solve it as mentioned here – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ , contact your hosting provider and ask about assistance.

Regards

#310025 Copied
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Changes show in Elementor editor but not in live website

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