Changes to the footer of the site and top bar of the head of the site do not work

Hello, @Mumtoz,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with your inquiries, we kindly invite you to review our detailed theme documentation available at the following links:

1. Editing Footer Static Block with Elementor:
(https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/)

2. XStore Footer Builder with Elementor:
(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

3. Widgets and Custom Widget Areas:
(https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/)

4. New XStore Header Builder with Elementor:
(https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/)

Should the issue persist after consulting the documentation, please provide a screenshot of the problem along with your site’s wp-admin access credentials in a secure, private content area. This will enable us to examine your settings more closely and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Mumtoz,

Thank you for your response.

We are currently experiencing difficulties accessing your website and require administrative credentials to investigate and resolve the issue effectively.

To assist you promptly, could you please provide the following details securely in the private content area?

– WP-admin URL:
– WP-admin Username:
– WP-admin Password:

We assure you that your credentials will be handled confidentially and used solely for troubleshooting purposes.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Mumtoz,

Thank you for providing us with the wp-admin access to your site.

Upon review, we have noticed that your website is currently running on an outdated version of the XStore Theme and the XStore Core Plugin. Additionally, several other required plugins are also out of date.

It is crucial to keep the XStore theme and core plugin updated to the latest versions to ensure optimal performance and security of your website.

To address the issues and enhance your site’s functionality, please proceed with the following updates:

1. Update the XStore theme to the latest version (9.3.18) and the XStore core plugin to version (5.3.18). You can find detailed instructions and the latest versions here:
– Theme Update Guide: [Theme Update](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)
– Plugin Update Guide: [Plugins Update](https://www.8theme.com/documentation/xstore/plugins/plugins-update/)

2. Please ensure that all other plugins on your website are updated to their latest versions.

After updating, you may also want to customize the footer to better suit your needs. Guidance on editing the footer can be found here:
– [XStore Footer Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

For your reference, here is our changelog which details all updates and fixes:
– [Update History](https://xstore.8theme.com/update-history/)

We hope these updates will resolve the issues you are experiencing. Should you need any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mumtoz,

We can’t log in to your site https://prnt.sc/GMUkKd6ZGfI_

Please provide the correct wp-admin and FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

Hello, @Mumtoz,

We hope this message finds you in good health and spirits. We would like to inform you that your inquiry has been forwarded to our technical specialist and will be addressed in due course. Currently, we are experiencing a high volume of inquiries, and it is likely that we will be able to address your concern after the weekend.

We apologize for any inconvenience caused by this delay and sincerely appreciate your patience and understanding.

Best Regards,
8Theme’s Team

Hello @Mumtoz
Please, check private content.
Kind regards, Jack Richardson

Hello @Mumtoz,

Thank you for reaching out to us regarding your concern with updating the xStore theme from version 7.0.1. We understand the importance of ensuring a smooth update process to maintain the integrity of your website.

Updating from an older version of the theme to the latest version can sometimes lead to complications, as you’ve experienced. To avoid issues and ensure a successful update, we recommend the following steps:

1. **Backup Your Website**: Before proceeding with the update, ensure you have a complete backup of your website, including all files and databases. This will allow you to restore the original state if necessary.

2. **Staging Environment**: If possible, perform the update on a staging site first. This allows you to test the new theme version without affecting your live site.

3. **Update WordPress and Plugins**: Ensure that your WordPress core and all plugins are updated to their latest versions. This helps in minimizing compatibility issues.

4. **Manual Update**: Since the automatic update did not work as expected, a manual update might be necessary. You can do this by downloading the latest version of the XStore theme from our website and uploading it to your server via FTP. Replace the old theme files with the new ones in the
wp-content/themes
directory.

5. **Check Customizations**: If you have made customizations to the theme files, you will need to reapply them after the update. It is recommended to use a child theme for such customizations in the future to avoid losing them on updates.

6. **Clear Cache**: After updating, clear all caches on your website and browser to ensure that changes are reflected correctly.

7. **Test All Functionalities**: Thoroughly test the website to ensure that all functionalities are working as expected. Check for any visual or functional discrepancies and address them accordingly.

If you encounter any specific issues during the update process, please do not hesitate to contact our support team with details. We are here to assist you every step of the way.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Mumtoz,

Thank you for getting in touch with us.

Archives can be downloaded from – https://www.8theme.com/downloads/ or from ThemeForest.

Warm Regards,
The 8Theme Team