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Changes to the theme does not reflect on my website

This topic has 19 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

Kwabena

Participant

January 17, 2022 at 17:23

Hi, I bought the XStore theme yesterday. I have read and watched almost all the videos. But unfortunately, I cannot make changes in the demo theme I imported. I imported the Niche Market 02 theme for my new Multivendor website, Nut I cannot make changes to the theme. ,I am using elementor so I imported the elementor version. Any changes I make do not take effect. I have read various threads and done everything but it still doesn’t work. Static block changes do not reflect. please help me find a solution to it. Thank you.

#314572 Copied Theme version: 8.0.12 WooCommerce version: 6.1.0

18 Answers

Olga Barlow

Support staff

January 17, 2022 at 18:58

Hello,

Do you edit Static blocks using Elementor https://www.8theme.com/documentation/xstore/support/static-blocks/ ?
Could you, please, provide us with WP Dashboard access to your site and screenshots of a few examples of changes that you did but it do not work for you?

Regards

#314597 Copied

Kwabena

Participant

January 17, 2022 at 19:36

Hello, Yes I edit them using Elementor. All the pages and the static blocks are built with Elementor so I use Elementor to edit them.

Also, why does a single-vendor shop page have dummy content? I have tried looking for why I could find it so I can remove it but I cannot.

some screenshots

https://gyazo.com/6e263b3b6ba3dbd70f33f9d75f107738
https://gyazo.com/18f4f2a69e7de1755f08159d5a748c47

Please contact administrator
for this information.

#314602 Copied

Olga Barlow

Support staff

January 18, 2022 at 16:44

Hello,

1) I checked your home page and see your changes https://prnt.sc/26f7ayu
Also, I have tried to change the font color and it also works https://prnt.sc/26f7c4b
So, make sure that you clear the cache after your changes.

2) Provide us with FTP access to your site. We’ll check the issue in more detail. Seems that it displays product description there by mistake. We need to check why.

Regards

#314646 Copied

Kwabena

Participant

January 18, 2022 at 17:06

Hello thanks for checking it out for me. But the problem is how do you change the colors of the cart icon, Wishlist icon, and my account icon. I have been on it for almost so many hours. Cleared my cache but nothing happens.
https://gyazo.com/9d798083299dc303bfc3ae6063d652d5

I have also provided you with the details, Please check it for me.

Please contact administrator
for this information.

#314652 Copied
Olga Barlow

Support staff

January 19, 2022 at 12:13
Hello,

It’s because of Wallet System For WooCommerce plugin https://prnt.sc/26fn81h
I added the below code to Theme Options > Custom CSS to overwrite styles of the plugin
```
.et_b-icon svg, .site-header svg {
    fill: currentColor !important;
}
```
But contact plugin author and ask them to improve styles to avoid such issues with other elements.

Regards
#314711 Copied
Kwabena

Participant

January 19, 2022 at 12:30

Hello, thank you very much for checking it out for me.

But my second problem still exists. The single vendor page has dummy content that cannot be removed. How do I solve this problem? Please help me out.
https://gyazo.com/1cf34899507433032f83088e9007a549

Thanks

#314713 Copied

Olga Barlow

Support staff

January 19, 2022 at 15:53

Hello,

You provided FTP to empty directory https://prnt.sc/26fqw2s
Please, provide access to the directory with WP files.

Regards

#314750 Copied

Kwabena

Participant

January 19, 2022 at 16:32

Hello, sorry for that. please these are the new credentials

Please contact administrator
for this information.

#314757 Copied

Olga Barlow

Support staff

January 19, 2022 at 17:13

Hello,

Nope, still the same. Check by yourself, please.

Regards

#314765 Copied

Kwabena

Participant

January 19, 2022 at 18:22

Hello, sorry once again. I have corrected the problem. I needed to change the file directory path. please you can use the same credentials to access the ftp.

Thank you

Please contact administrator
for this information.

#314776 Copied

Olga Barlow

Support staff

January 20, 2022 at 12:25

Hello,

Thank you. This time it works. I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#314812 Copied

Kwabena

Participant

January 20, 2022 at 14:01

Hi, thank you. I will wait patiently.

#314815 Copied

Olga Barlow

Support staff

January 20, 2022 at 14:02

Hello,

We checked the issue in more detail and found that problem is related to the compatibility of the multivendor plugin and Elementor page builder. We have contacted plugin author here https://wordpress.org/support/topic/compatibility-with-the-elementor-2/#new-topic-0
So, follow that request and wait until they provide any fix. We are not able to solve the issue from our side because that is a plugin bug.

Regards

#314816 Copied

Kwabena

Participant

January 20, 2022 at 14:10

Hi does it mean that the WCMp is not compatible with both Xstore Theme and Elementor because I did my research well before I bought your theme and the WCMp plugin? So I am kind of confused. Please let me understand the issue well. Your demos were all based on the same plugins you are saying have compatibility issues.

#314818 Copied

Olga Barlow

Support staff

January 21, 2022 at 16:19

Hello,

It’s not a compatibility issue between theme and plugin but compatibility issue between WCMp and Elementor. If you enable any default WordPress theme and visit the venor’s page you’ll get the same bug https://recordit.co/4Ykv1Pq0tx . So, WCMp plugin support needs to fix the issue between their plugin and Elementor https://wordpress.org/support/topic/compatibility-with-the-elementor-2/#post-15276976

Regards

#314899 Copied

Olga Barlow

Support staff

January 26, 2022 at 09:21

Hello,

Seems plugin author found solution https://wordpress.org/support/topic/compatibility-with-the-elementor-2/#post-15289311
Check if it helps you.

Regards

#315226 Copied

Kwabena

Participant

January 26, 2022 at 09:33

Hello, thanks for following up on the issue. I hope WCMp solve the issue in their next update as they said.

#315227 Copied

Olga Barlow

Support staff

January 26, 2022 at 14:41

Hello,

Yes, we too.

Regards

#315275 Copied
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