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Changing domain names for install - by freerunner

This topic has 5 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

  • Avatar: freerunner
    freerunner
    Participant
    March 25, 2017 at 07:50

    I originally uploaded the XStore theme using one of my domains a month or so ago, but I recently decided to change the domain I want to use with this theme, so now when I try to activate the theme it says https://www.screencast.com/t/MXMfXNpt3haR

    Please advise…

    Thank you

    #157894 Copied Theme version: 3.9
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 25, 2017 at 12:00

    Hello,

    I have checked your purchase code and see that you are using our theme for a few other WP installations. Please, provide me admin panel access to deactivate your theme for the other site and activate it for the new one. Or if you want to use our theme for all these sites you need to buy additional license.

    Regards

    #157905 Copied
    Avatar: freerunner
    freerunner
    Participant
    March 25, 2017 at 19:41

    Hi Olga,

    I deactivated and deleted the theme on the other domains and am still unable to use your theme on my new domain. Here are some login credentials for the new domain I want to use. Please activate the theme, thanks.

    Please, contact administrator
    for this information.
    #157912 Copied Theme version: 3.9
    Avatar: freerunner
    freerunner
    Participant
    March 28, 2017 at 09:39

    Any update on this?

    #158079 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 28, 2017 at 17:15

    Hello,

    Check now, please, and don’t use this purchase code for the multiple projects.

    Regards

    #158131 Copied
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