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Changing to a new domain. Do we still have support?

This topic has 10 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

Juergen

Participant

August 31, 2024 at 08:16

For legal reasons we have to change our domain.
Can we move our shop to a new domain without any problems – and will the paid support remain valid?

Please, contact administrator
for this information.

#412477 Copied Theme version: 9.4.0

9 Answers

Tony Rodriguez

Support staff

August 31, 2024 at 08:35

Hello, @Juergen,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

#412482 Copied

Juergen

Participant

September 5, 2024 at 08:54

The workflow is not quite clear to me. The current domain heatmebox.com is to be renamed heatncool.me.
Can I continue to use the renamed website http://www.heatncool.me with X-Store? And if so, how?

#413107 Copied

Tony Rodriguez

Support staff

September 5, 2024 at 09:03

Hello, @Juergen,

Thank you for your response.

You are authorized to change the Live Domain. Please begin by deactivating the theme on your current domain, heatmebox.com. This can be done through the XStore dashboard by navigating to Theme Registration and selecting ‘Deactivate’.

For your convenience, we offer a straightforward solution via the 8theme dashboard, accessible at [8theme Dashboard](https://www.8theme.com/account/). Here, you can easily deactivate your website using the features provided.

Subsequently, please activate the XStore theme using the same purchase code on your new website, [http://www.heatncool.me](http://www.heatncool.me). This can also be done through the XStore dashboard by going to Theme Registration and selecting ‘Activate’.

We trust this information is helpful to you.

Best regards,
The 8Theme Team

#413109 Copied

Juergen

Participant

September 5, 2024 at 09:17

Hi Tony,

Thank you very much for the quick feedback.

I will just rename the existing domain heatmebox. Is there a plugin for this that you can recommend?

#413111 Copied

Tony Rodriguez

Support staff

September 5, 2024 at 09:22

Hello, @Juergen,

We regret to inform you that there is currently no plugin available for this purpose. We kindly ask that you refer to the instructions provided in our previous correspondence to assist you further.

Should you have any more questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#413113 Copied

Juergen

Participant

October 7, 2024 at 08:10

I moved the complete content of heatmebox.com to our new website http.//heatncool.me.

Because I have cloned the entire website, XStore shows at heatncool.me that it is activated.

https://www.dropbox.com/scl/fi/fd6wlasvexel1fi7ay7vk/2024-10-07_09-01-39.jpg?rlkey=zq0nasvlxbpcokt7jux97rtrr&dl=0

But in the backend of 8theme
Live Domain heatncool.me is not displayed (previously I had deactivated the Doamain heatmebox.com here).

https://www.dropbox.com/scl/fi/aqknq925zl5jrsyo6ufa6/2024-10-07_09-03-57.jpg?rlkey=27pyglzphaw2noq7ju4idqg49&dl=0

What do I do now so that heatncool.me is registered correctly?

Translated with http://www.DeepL.com/Translator (free version)

#417513 Copied

Tony Rodriguez

Support staff

October 7, 2024 at 08:33

Hello, @Juergen,

To address the issue you are experiencing, we kindly request that you follow these steps:

1. Unregister the theme.
2. Clear your browser’s cache.
3. Re-register the theme using the same purchase code.
4. Activate it on the live domain.
5. Clear your browser’s cache once more.
6. Check to see if the issue has been resolved.

We hope these steps will effectively resolve the problem.

Should the issue persist, please provide us with access to your site’s wp-admin area. You can do this securely by entering the details in the private content section of our support platform. This will enable us to review your settings and assist you further.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417520 Copied

Juergen

Participant

October 7, 2024 at 08:47

worked, thank you

#417522 Copied

Andrew Mitchell

Support staff

October 7, 2024 at 08:48

Dear Juergen,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#417523 Copied
Tagged: domain change support, domain migration woocommerce, new domain assistance, switching woocommerce domains, woocommerce support, wordpress domain transition, wordpress woocommerce templates
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