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Chat box overlay distorted? - by bellaphile

This topic has 8 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

bellaphile

Participant

October 10, 2018 at 20:18

Hi there,
We’re in the process of updating our site over to Royal (Meeting) but have run into an issue: A chat box that we’ve installed on the right hand side has warped once Royal is activated and I’m not sure where in the coding I would go to fix. On our current site with our old theme, the box is functioning normally.

Please, contact administrator
for this information.

#200885 Copied

7 Answers

Rose Tyler

Support staff

October 11, 2018 at 07:16

Hello,

I can’t see your site http://prntscr.com/l4pn3q Please provide us with access.

Regards

#200889 Copied

bellaphile

Participant

October 11, 2018 at 15:18

see below

Please, contact administrator
for this information.

#200946 Copied

Rose Tyler

Support staff

October 11, 2018 at 15:21

Please check credentials and provide correct login + pass
Thanks in advance.

Regards

#200947 Copied

bellaphile

Participant

October 11, 2018 at 15:31

see below, just tested this and was able to login

Please, contact administrator
for this information.

#200948 Copied
Rose Tyler

Support staff

October 11, 2018 at 15:52
Please add this code in Theme Options > Custom css:
```
iframe.novocall {
    max-width:  unset !important;
}
```
Regards
#200950 Copied
bellaphile

Participant

October 11, 2018 at 16:05

thank you, that solved it!
Last question…are you able to see why my footer is missing?

#200952 Copied

Rose Tyler

Support staff

October 11, 2018 at 16:15

You’re welcome!
I do not see content in footer http://prntscr.com/l4wzp3 Please add static blocks into appropriate widget areas.

Regards

#200956 Copied
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