Chat is basically unusable - by mozmocreative

As expected, updating everything made no difference.

Tested in 2 different browsers – one in Safari as the customer, and one logged in (Chrome) as admin to chat to customer. The first message is received via admin, and reply received via customer, both ridiculously slow taking up to 20 seconds. After this, no other messages were received on either end.

Does not work.

Hi, this site has launched now and I can confirm that Live Chat doesn’t work.

It simply DOES. NOT. WORK.

• Starting a new conversation as a user doesn’t pop it up for admin in the chat console. Nothing happens.
• Sending messages will work for 1 or 2 messages, then a yellow box pops up for the user saying “please wait” but it never goes away.
• When messages do send, it takes a long time, up to 20 seconds. Then out of nowhere, a yellow “Please wait…” message will appear for the user, and never disappear.
• IF the please wait error disappears, the chat box becomes unresponsive to the user, and won’t let you click or type in the “write a reply” text area.

Yes, it does. How am I supposed to contact the plugin author when I haven’t purchased it directly? Who is the plugin author..? that was not a very helpful reply..

Hi,

My memory_limit is already set to 512M. How is the chat plugin still out of memory? This limit is quite high. My WP_MAX_MEMORY_LIMIT is also set to 256M.

How can I get Screens Chat to work properly then?

I’ve done this. Contacted web host too.. they said it’s an issue with the plugins having a memory leak.. can you please sort it out? See below..

“I’ve checked with one of our senior support staff and according to them that it is not normal for a wordpress plugin to eat up the whole 512 mb of your ram. A WordPress plugin only requires 64 to 96mb of memory. Kindly check if there is an updated version your plugin or any memory leak.

Why are you ignoring the obvious memory leak caused by Ultimate Addons? I’ve just searched this forum and found 5 posts in THIS MONTH ALONE, probably many more too, where people are having out of memory errors caused by Ultimate Addons..

https://www.8theme.com/topic/fatal-error-allowed-memory-size/
https://www.8theme.com/topic/woocommerce-2/
https://www.8theme.com/topic/the-site-seems-to-be-consuming-high-memory/
https://www.8theme.com/topic/ultimate-addons/
https://www.8theme.com/topic/error-installing-ultimate-addons-for-visual-composer/

Out of memory errors cause Internal Server Errors, blank loading pages, unresponsive plugins and pages, and slow performance. My memory is set at a staggering 512M now, and I’m still having these issues, so there isn’t a fix from the customers point of view, this needs to be looked at by the plugin developer and it’s your responsibility to get onto this if your theme is going to use Ultimate Addons.

You NEED to look at this issue now, or else it’s going to affect your sales and reputation and annoy a lot of people.

Ok, you need to make this clearer to customers before purchase. The fact is, your theme, and its plugins, have a memory leak, and I doubt anyone using this theme has a clean error_log file and a healthy, fast website, as a result.

My error_log file, has nearly 300 out of memory errors from yesterday alone. And it’s the same every day.

http://i.imgur.com/wfeNpga.png

Yea but what I’m saying is.. your theme basically IS the plugins. I’d love to see the “60+ AMAZING DEMOS” you have without using all the plugins above, which, clearly have memory issues. They would not look very good.

I see so many posts, on the item page, and in this forum, where users have memory issues and you tell them to increase their php memory, and they do, then still have the issue – and then there’s no more replies from you, you just avoid the problem. It’s just really pathetic.