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Check out problem - by xrxdsgn - on WordPress WooCommerce support

This topic has 12 replies, 2 voices, and was last updated 9 years ago ago by Jack Richardson

xrxdsgn

Participant

November 14, 2015 at 07:54

Hello,

After clicking the “Place Order” button, the error “An error occurred, please try again or try an alternate form of payment.” will show.

We are using IDSTORE v4. All plugins are up to date as well.

Please help.

Thanks

Please, contact administrator
for this information.

#99371 Copied Theme version: 4.0 WooCommerce version: 2.4.10

11 Answers

Jack Richardson

Support staff

November 14, 2015 at 08:11

Hello,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

#99372 Copied

xrxdsgn

Participant

November 14, 2015 at 08:56

Hi,

See request details on private content.

Thanks

Please, contact administrator
for this information.

#99382 Copied

Jack Richardson

Support staff

November 14, 2015 at 10:06

Hello,

Seems some plugin is causing the issue.
Please disable all 3rd-party plugins and check payment again.

Best regards,
Jack Richardson.

#99399 Copied

xrxdsgn

Participant

November 14, 2015 at 18:56

Hi,

I have disabled the following 3rd party plugins:

Easy Testimonials
Yoast SEO
Ecwid Shopping Cart
Post Types Order
WooCommerce Email Validation
WC Paypal Advanced

While the plugins below won’t deactivate for unknown reasons:

LayerSlider WP
MNKY Vector Icons Plugin
Revolution Slider

WooCommerce, WooCommerce First Data Payeezy Gateway and WooThemes Helper plugins I did not deactivated.

The problem still exists.

Any more suggestions?

#99480 Copied

Jack Richardson

Support staff

November 16, 2015 at 08:45

Hello,

The problem is caused by “WooCommerce First Data Payeezy Gateway” plugin. Disable it and activate payment methods in Woocommerce > Settings > Checkout tab.

Best regards,
Jack Richardson.

#99545 Copied

xrxdsgn

Participant

November 16, 2015 at 09:35

Hi,

Are you sure that “WooCommerce First Data Payeezy Gateway” plugin is causing the error?

That is the plugin for our cc merchant.

#99556 Copied

Jack Richardson

Support staff

November 16, 2015 at 13:44

Hello,

Yes I’m sure because when I disabled that plugin Checkout page worked correctly.

Best regards,
Jack Richardson.

#99642 Copied

xrxdsgn

Participant

November 16, 2015 at 15:48

Hi,

When you disabled the “WooCommerce First Data Payeezy Gateway” plugin, what were the payment options you tested?

#99670 Copied

Jack Richardson

Support staff

November 16, 2015 at 15:58

Hello,

In the previous post I told you how to activate payment methods:

activate payment methods in Woocommerce > Settings > Checkout tab.

Best regards,
Jack Richardson.

#99677 Copied

xrxdsgn

Participant

November 16, 2015 at 16:52

Hi,

I know how to activate payment methods. What I am asking is what was the payment method you used when you tested the checkout.

#99690 Copied

Jack Richardson

Support staff

November 16, 2015 at 20:34

Hello,

I used “Direct Bank Transfer” method, but you can try others.

Best regards,
Jack Richardson.

#99724 Copied
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