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Checked out an order, neither the “New Order” nor the customer’s order notification order E-mail

This topic has 4 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

william hsueh

Participant

August 5, 2023 at 09:00

Hi ：

When using the “Built-in Email Builder”, which is being edited, to send a test E-Mail, the E-Mail can be received normally. But when I checked out an order, neither the “New Order” nor the customer’s order notification order E-mail was received.

Please see the Private content area…

Best Regards,
William

Please, contact administrator
for this information.

#363765 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

3 Answers

Tony Rodriguez

Support staff

August 5, 2023 at 09:40

Hello, @william hsueh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please do the next tests:

– check if the problem persists when our email builder is disabled;
– check if the problem persists when the default WooCommerce theme – Storefront is activated;
Let us know the results.

Kind Regards,
8theme team

#363766 Copied

william hsueh

Participant

August 6, 2023 at 14:52

Hi Tony ：

I must have done something stupid.
When setting Woodcommerce’s Mail Sender, I filled in Domain Nmae and the website is not the same cause.
When using the test letter, the system will automatically bring up a fake account, but it is the same Domain Nmae as the website, so it can be sent normally.

Best Regards,
William

#363812 Copied

Rose Tyler

Support staff

August 6, 2023 at 15:16

Hello, @William Hsueh,

Thank you for your response.
We are glad that you solved the problem.

Kind Regards,
8theme team

#363813 Copied
Tagged: checkout, email, notification, order, templates, woocommerce, wordpress
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Checked out an order, neither the “New Order” nor the customer’s order notification order E-mail

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