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Checkout button issue. - by greybull - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

greybull

Participant

August 13, 2015 at 23:31

Hi,

We are using the leader theme for a month or so, everything used to work fine until the update had come. All JavaScript functionalities have stopped working after the theme update. After the instructions I got from your support, I was able to fix them all except one thing; on the chat page “proceed to checkout” button isn’t appearing.

See a screenshot here how it should be looking on the demo theme https://monosnap.com/file/JIWZ3n0guHRVlYtuvB7L2ib0ynGfta

Now see a screenshot from our live website, no “proceed to checkout” button appears https://monosnap.com/file/95r9yhJL2dqb0fO9DLUUh25TEPLLIx

Here is our website URL http://www.greybullgear.com/

I look forward to have your assistance on it, please inform you me if you need wordpress backend password or anything else too.

Regards,
Grey Bull Team

#79995 Copied

5 Answers

Jack Richardson

Support staff

August 14, 2015 at 07:12

Hello,

You need delete “woocommerce” folder in the directory wp-content/themes/theleader/ and reupload it from a new theme package that you downloaded.
After that check Cart page.

Best regards,
Jack Richardson.

#80008 Copied

greybull

Participant

August 18, 2015 at 13:02

It’s not working unfortunately, I sent the login access via private content, please check that out.

Please, contact administrator
for this information.

#80692 Copied

Jack Richardson

Support staff

August 18, 2015 at 14:24

Hello,

We also need FTP access. Please provide us with FTP login details.

Thank you.
Best regards,
Jack Richardson.

#80729 Copied

greybull

Participant

August 20, 2015 at 06:56

We haven’t created FTP account yet, I am sending you our cPanel login details via private content.

Please, contact administrator
for this information.

#81151 Copied

Jack Richardson

Support staff

August 20, 2015 at 07:56

Hello,

You’re using old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#81171 Copied
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