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Checkout button not appearing - by adjhague

This topic has 7 replies, 5 voices, and was last updated 9 years ago ago by Jack Richardson

adjhague

Participant

November 16, 2015 at 10:46

Hello,

When you go to the “cart” page on our site the Checkout button isn’t showing and its causing a headache.

Please can you let me know how to fix this issue.

Thanks, AH

#99576 Copied Theme version: Legendav 2.9 WooCommerce version: WooThemes – 2.4.4

6 Answers

Robert Hall

Support staff

November 16, 2015 at 11:27

Hello,

Please update theme to the latest version and check this issue.
Don’t forget to make backup of the site before update.

Also before update please remove woocommerce folder in wp-content/themes/legenda/
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#99610 Copied

ricardo

Participant

November 17, 2015 at 14:56

Hi Robert, I updated to the latest version a week ago and I am having the same problem. People complain they can’t see checkout button, or that the click and it doesn’t do anything.

What should I do?

#99885 Copied Theme version: 2.9.2 WooCommerce version: 2.4.8

ricardo

Participant

November 17, 2015 at 15:22

Hi, also just found that it happens on safari using iPhone. It seems that the cart page never stops loading, the circle on iphone shows it is downloading something. So as the page never stops loading the go to checkout button shows but is not clickable.

This is really letting my custumers go away!
Please help

#99888 Copied
Eva Kemp

Support staff

November 17, 2015 at 21:19
Hello,

Please try to use this code in custom.css file:
```
@media (max-width: 480px) {
  .vc_column_container {
    display: inline-block;
}}
```
How to create custom.css you can watch in this tutorial

Regards,
Eva Kemp.
#99979 Copied
ricardo

Participant

November 18, 2015 at 12:58

Hello!

Problem seems to be fixed with Eva’s solution.

Thank you very much!

#100093 Copied

Jack Richardson

Support staff

November 18, 2015 at 14:33

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#100110 Copied
Tagged: appearance, best selling, button, checkout, issues, themes, woocommerce
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