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Checkout credit card details getting lost when scrolling

This topic has 4 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

jaroh

Participant

August 2, 2023 at 18:16

Hi,
See attached screenshot.
CHECKOUT PAGE issue
the issue is that when I input the credit card number and other details and when I scrolled the page – the credit card details gets removed.

https://i.postimg.cc/cJN6dN40/checkout-page-issue.png

regards,

#363535 Copied Theme version: 1.0 WooCommerce version: 7.7.8

3 Answers

Rose Tyler

Support staff

August 3, 2023 at 07:50

Hello, Jaroh,

Thank you for contacting us and for using XStore.

Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

Kind Regards,
8theme team

#363555 Copied

jaroh

Participant

August 3, 2023 at 21:19

Thanks looks like it worked.

#363651 Copied

Tony Rodriguez

Support staff

August 4, 2023 at 05:10

Hello, @jaroh,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#363660 Copied
Tagged: best selling themes, checkout, credit card, lost details, persuasive, scrolling, woocommerce
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Checkout credit card details getting lost when scrolling

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