This topic has 10 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson
Hello,
Since upgrading Legenda and WooCommerce, I’m encountering a situation where the “Your Order” piece of the Checkout page is greyed out and disabled. The Shipping and Billing addresses part of the screen is enabled and working properly.
Here’s what’s disabling the order details and payment side:
<div class="blockUI blockOverlay" style="z-index: 1000; border: none; margin: 0px; padding: 0px; width: 100%; height: 100%; top: 0px; left: 0px; background-color: rgb(255, 255, 255); opacity: 0.6; cursor: default; position: absolute; background-position: initial initial; background-repeat: initial initial;"></div>
I saw a similar thread here where the problem was perhaps not exactly the same, but similar, and the solution was to increase the php memory_limit. This is definitely not the issue here.
Please advise.
Hello CantusFirmus,
please provide us with admin credentials for your site in private content.
Regards,
Stan Russell.
Many thanks for taking a look.
Hello,
Please try to increase memory_limit value in wp-config.php file as described in this article:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
After that check the Checkout page.
Regards,
Eva Kemp.
Thanks for taking a look, but this does not solve the problem. In wp-config.php I have
define( 'WP_MEMORY_LIMIT', '256M' );
And my host has the php memory_limit set to 384 as seen in the private link below.
Any other possibilities?
Hello,
Please provide us with FTP credentials.
Thank you.
Regards,
Eva Kemp.
Here you go. Many thanks.
Hello,
Please disable all 3rd-party plugins and check the Checkout page after that.
Seems like one of the plugins is causing the issue.
Best regards,
Jack Richardson.
The plugin that seems to have caused this is “WordPress Firewall 2”, and the problem only occurred after upgrading to the latest version of Legenda.
WordPress Firewall 2 is a very lightweight plugin that I use for many sites. Here are the things it does not allow:
Apply Security Filters:
Block directory traversals (../, ../../etc/passwd, etc.) in application parameters.
Block SQL queries (union select, concat(, /**/, etc.) in application parameters.
Block WordPress specific terms (wp_, user_login, etc.) in application parameters.
Block field truncation attacks in application parameters.
Block executable file uploads (.php, .exe, etc.)
Block leading http:// and https:// in application parameters (off by default; may cause problems with many plugins).
It would be interesting to know what changes you have made in the background here that would trigger the firewall plugin.
Hello,
You can find in the new version description http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 what was changed in the theme.
Please take our apologies but we don’t provide support for 3rd-party plugins.
Best regards,
Jack Richardson.
You must be logged in to reply to this topic.Log in/Sign up