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Checkout Error - by akelclark3 - on WordPress WooCommerce support

This topic has 3 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Rose Tyler

  • Avatar: akelclark3
    akelclark3
    Participant
    March 17, 2017 at 15:30

    I’m using Stripe to collect credit card payment on my site. It has always worked fine but lately I’ve been getting the following message.

    “Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.

    I looked on the Stripe website for troubleshooting tips and it says the following:

    “The solution is almost always a theme conflict. Try switching to the Twenty Fifteen theme to see if the issue disappears. If so, you likely have a JavaScript error or conflict in your theme. Try to find the JavaScript error or switch to a higher quality theme.”

    I’m unable to process payment using credit card currently. Can you please take a look for any potential conflicts?

    Thank you,

    Please, contact administrator
    for this information.
    #157219 Copied Theme version: 2.9.2 WooCommerce version: 4.7.3
    2 Answers
    Avatar: akelclark3
    akelclark3
    Participant
    March 17, 2017 at 15:55

    Wanted to add that I disabled Stripe in Woocommerce settings until I can get this working again.

    #157221 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2017 at 10:38

    Hello,

    We’ve sent the archive the your email address.
    Extract it and overwrite the existing “checkout” folder in wp-content/themes/woopress/woocommerce directory.

    Regards,
    Rose Tyler.

    #157321 Copied

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