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Checkout Error – Double Payment and Shipping

This topic has 2 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

Vonrosenberg

Participant

November 16, 2023 at 23:26

On my website’s checkout page, created using Advanced Cart/Checkout with Multistep Design, payment and shipping options are requested twice. On the left side, the steps are outlined as follows:

2) Shipping
3) Payment

On the right side, there is an Order Summary, also including sections for Shipping and Payment.

Would you check this problem?
Thank you in advance!

Greets
Yannick

Please, contact administrator
for this information.

#373974 Copied Theme version: .9.2.3 WooCommerce version: 8.3.0

1 Answer

Tony Rodriguez

Support staff

November 17, 2023 at 06:01

Hello, @Vonrosenberg,

Thank you so much for purchasing our theme and contacting our support center.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#373981 Copied
Tagged: double payment fix, woocommerce error solutions
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