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Checkout Error – Other Customers Details Displayed

This topic has 6 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

THC

Participant

December 19, 2024 at 15:17

So when our customer gets to the checkout page, the boxes are already filled with details of another customer that should be confidential to us. It displays the name, address, email and phone number of any customer who already purchased previously on woocommerce.

As you know this is an absolute breach of privacy, please fix asap.

#428085 Copied Theme version: 9.4.6

5 Answers

Rose Tyler

Support staff

December 19, 2024 at 16:12

Hello,

Thank you for reaching out to us.

We noticed that your website is currently in maintenance mode, which prevents us from accessing it for review. To assist you further, we kindly request the following:

1. Please check how the issue behaves across different browsers, as the described behavior might be related to browser caching and not necessarily linked to the theme.
2. Test the functionality of checkout with the default WooCommerce theme, Storefront, activated.
3. If possible, record a video demonstrating the issue and share it with us for better understanding.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
8Theme’s Team

#428092 Copied

THC

Participant

December 19, 2024 at 21:34

Can we create a user account for you to access the website and assess the problem?

#428126 Copied

Rose Tyler

Support staff

December 20, 2024 at 08:16

Hello,

1. Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2. We kindly request you to complete the tests we previously mentioned and inform us of the results.

3. Additionally, we would greatly appreciate it if you could provide a video that allows us to observe the situation from your perspective.

Thank you for your cooperation in advance.

Best regards,
8Theme’s Team

#428151 Copied

THC

Participant

December 20, 2024 at 11:16

Hello,
please find attached the details.

Please contact administrator
for this information.

#428173 Copied

Rose Tyler

Support staff

December 20, 2024 at 12:12

Hello,

We would like to inform you that we have temporarily activated the default WooCommerce theme, Storefront, on your website. The results of this activation can be seen in the screenshot provided in the private content area.

This indicates that the issue with the information fields on the checkout page is not related to the theme currently in use. Therefore, we kindly recommend reaching out to the WooCommerce plugin support team for further assistance regarding this matter. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce/

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#428183 Copied
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