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Checkout Error – Other Customers Details Displayed

This topic has 2 replies, 2 voices, and was last updated 17 minutes ago ago by Rose Tyler

  • Avatar: Hair Caterers
    THC
    Participant
    December 19, 2024 at 15:17

    So when our customer gets to the checkout page, the boxes are already filled with details of another customer that should be confidential to us. It displays the name, address, email and phone number of any customer who already purchased previously on woocommerce.

    As you know this is an absolute breach of privacy, please fix asap.

    #428085 Copied Theme version: 9.4.6
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2024 at 16:12

    Hello,

    Thank you for reaching out to us.

    We noticed that your website is currently in maintenance mode, which prevents us from accessing it for review. To assist you further, we kindly request the following:

    1. Please check how the issue behaves across different browsers, as the described behavior might be related to browser caching and not necessarily linked to the theme.
    2. Test the functionality of checkout with the default WooCommerce theme, Storefront, activated.
    3. If possible, record a video demonstrating the issue and share it with us for better understanding.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,
    8Theme’s Team

    #428092 Copied
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