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Checkout form inputs misplaced in billing address

This topic has 4 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

shosh

Participant

May 4, 2023 at 19:34

Hi,
I have few issues on my website.
One of the issue is last name input on checkout page which is misplaced. It is below email address that has 100% attribute instead name input that has 50% width.
https://prnt.sc/AZt5x-J6NSix

Can you look into it?

Thanks

#355514 Copied Theme version: 9.1.3 WooCommerce version: 7.6.1

3 Answers

Tony Rodriguez

Support staff

May 5, 2023 at 09:03

Hello, @shosh,

Thank you so much for purchasing our theme and contacting our support center.

Please check how it works when the Advanced layout is disabled in XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout.

If the issue still persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#355630 Copied

shosh

Participant

May 6, 2023 at 00:17

Hello @Tony Rodriguez,

It is working fine but I would like to use multistep layout if it can be fixed.
Or should I use with disabled Advanced layout?

Kind Regards,
Shosh.

#355762 Copied

Tony Rodriguez

Support staff

May 6, 2023 at 09:28

Hello, shosh,

Please choose multistep layout once again and then turn it OFF Email Field Prioritized option under XStore > Theme Option > Woocommerce (Shop) > Cart/Checkout Layout and Publish it.

Please refer to the image provided at the following link for further reference: https://postimg.cc/MMVdTnZD

we hope this will solve your issue.

Best Regards,
8Theme’s Team

#355776 Copied
Tagged: billing address, checkout form, misplaced inputs, seo friendly, woocommerce, wordpress
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