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Checkout form not working properly fix it

This topic has 7 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

kirti

Participant

August 22, 2024 at 12:56

i had word with you in previous xhat where my cgeckout form was not working properly i got your reply that is shiping zone probllm but that is aslo entered correctly in woocommerce but that is not fixing up my problem
here is the shipping zone Screenshot in attachment kindly check

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6 Answers

Rose Tyler

Support staff

August 22, 2024 at 13:26

Hello Kirti,

Thank you for contacting us and for using XStore.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best Regards,
8Theme’s Team

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kirti

Participant

August 22, 2024 at 13:49

if i had to use free theme why did i but your theme than ?

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Rose Tyler

Support staff

August 22, 2024 at 14:43

Dear Kirti,

No, you have not. We just asked you to do the test. The purpose of this test is to determine whether your query falls under the purview of our support team’s expertise with theme-related issues, or if it pertains to WooCommerce, in which case assistance should be sought from their support team.

We trust this clears up any confusion. Could you please confirm whether you are able to conduct the test as mentioned?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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kirti

Participant

August 23, 2024 at 19:37

i amnot getting what do ineed to do ?

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kirti

Participant

August 24, 2024 at 05:59

i want if default country remain to india only that will also work for me

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Rose Tyler

Support staff

August 24, 2024 at 08:57

Hello Kirti,

“i want if default country remain to india only” – here it is on your checkout page https://prnt.sc/PhgGtdZXlY34

We suggest that you reach out directly to the WooCommerce support team for assistance with issues related to shipping zones and countries, as these features are managed through the WooCommerce plugin and are independent of our theme.

For your convenience, here is the link to the WooCommerce support forum: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

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Tagged: checkout form solution wordpress, fix woocommerce checkout problems, rectify woocommerce checkout, woocommerce checkout fix, woocommerce wordpress checkout repair, wordpress themes checkout issues
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